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Account identification profile and grouping in interaction center

Hi Experts,

In  account create view of interaction center(iccmp_bp_detail/BupaCreate), the grouping selection does not work. The selected grouping does not create BP as per number range assigned to grouping.

I have debug the process and found that the grouping determination is based on account identification profile assigned to business role.

so, we can not have two grouping option for the same business role. My requirement is to allow grouping selection to the user.

I have also tried the BADI's listed in enhancment spot 'CRM_UIU_BP_ENHANCEMENT', but it does not work for Interaction Center Role.


Please suggest.



Former Member
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