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Can't access JAM from SF

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Hi experts, hope you are doing great

I'm writing this post here hoping you guys can help me again, I don't know if I should leave it here or on a SuccessFactors forum.

I'm having trouble adding users to JAM, I uploaded yesterday the cvs file to add a new person  and today was able to access SucessFactors but when trying to enter JAM this error shows up.

"User cannot be found or created. Please contact your company administrator."

This is happening on my TEST instance to my new users and happened on my PROD instance to all the user, even admin

Hope you can help me.

Best

Jose

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Answers (1)

Answers (1)

Ingo
Product and Topic Expert
Product and Topic Expert
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Hi Jose,

in order to analyze your current issue in more detail you will need to engage with our support team. They have access to tools to check your synchronization flows and can reinforce synchronization between systems. Please open a respective support ticket.

Thanks,

Ingo