Incidents are incorrectly sent to SAP

[Former Member]

Hi SAP Experts,

The send to SAP functionality was working fine prior to update to 7.1 SP12.

Now, the messages are sending to SAP randomly. Calling hours are correctly maintained as well as the AISUSER table.

Is there an additional note to apply in sp12?

Kindly advise. Thanks!

regards,

Jai

[rishav54 · Accepted solution]

Hi,

Please can you check the start and schedule condition for action

*STD_SEND_SAP

It should not be scheduled automatically.

Apart from that please check below notes

1935557 - Help->Create Support Message: Auto-sending to SAP for invalid SAP component

2151243 - Incident forwarded to SAP automatically when the end user reply in VAR senario if the comp...

Regards

Rishav

[Former Member · Accepted solution]

Hi Rishav,

Thank you.

It was sent to SAP since the component was XX-SER*. thanks!

regards,

Jai

[juandavid_murcia]

Hi Jai.

May be this blog could you help you to check if everything is ok, it really help me

Best regards,

Juan