Incorrect email when send the password in PSS

[Amparo_Gómez]

I configurated the PSS Service in my Central user administration system, all works correctly: I can register the question, I can put my secret answer, I can select the system, and finally, the system confirms that the account was reset and the new password was sent to the email user.

The problem is in the last step, because the Account user in SU01 is, for example agomez@ph.com.mx but when I review in SOST the workflow sent the email to other email, example dummy123@ph.com.mx

This happens when some users, with other, the email is sent correctly.

I don't know why and how solve them.

Anybody can help me???

Thanks for your response!!!

[alessandr0 · Accepted solution]

Dear Amparo,

what is your release and sp level?

Did you check the available notes in the support portal?

There is a master note for PSS:

http://service.sap.com/sap/support/notes/2107522

Some notes are in regard to the email you should check. Also make sure that the users in GRC box are maintained properly (INT address).

Let us know.

Regards,

Alessandro

[Amparo_Gómez · Accepted solution]

Hi Alessandro,

Thanks for your response, I reviewed the master note and identified in the table GRACUSER the email is wrong, and this email is different that SU01 transaction.

The note said that I need to execute the sync job, but is not working

The components versions are

COMPONENT      RELEASE         LEVEL

SAP_BASIS           702                    0007

SAP_ABA               702                     0007

PI_BASIS               702                      0007

ST-PI                       2008_1_ 700     0011

SAP_BW                702                      0007

GRCFND_A           V1000                 0009

ST-A/PI                    01R_700            0001