SAP GRC RM- Survey-Email problem

[Former Member]

Hi gurus,

I am performing a Risk Survey via Email, I fill in the pdf and I send it back to the offline user. However, the Survey tab in the Risk Event is not updated.

Any idea of how can I solve the issue?

Thanks,

Kind regards,

[former_member205446 · Accepted solution]

Hi John,

The roles

1) SAP_GRC_FN_BASE and

2) SAP_GRC_FN_ALL must be assigned  to the SAPINBOX user.

Also make sure to assign profile S_A.SCON to this user.

Regards,

Amit Saini

[Former Member · Accepted solution]

Hi Amit,

How to locate the SAPINBOX user?

Is it ok the call number in each exit name?

Thanks,

Kidn regards,

[former_member205446 · Accepted solution]

Hi John,

By Inbox user, I meant the user who is system user configured to receive or send emails.

The exit names are fine.

regards,

Amit Saini

[Former Member · Accepted solution]

Hi Amit,

The user set in SAPConnect in SICF contains the roles you mentioned. Any other idea of what can be happening?

The call number does not influence in the sequence?

Thanks,

Kind regards,

[singhsmi]

Hi,

Please see the settings are proper in SO50 transaction.

There should be a line

Regards,

Smita.

[Former Member]

Hi Smita,

Yeah, This exit is configured with call number 1. Is it ok like that?

Thanks,

Kind regards,

[singhsmi]

Hi John,

Can you send the complete list in SO50?

Regards,

Smita.

[singhsmi]

Also, check transaction SOIN , if the mail has arrived to the system.

Regards,

Smita.

[Former Member]

Hi Smita,

Please check below the SO50 screenshot and SOIN screenshot.

Thanks again,

Kind regards,

[singhsmi]

Hi John,

From SOIN Transaction image you have sent, it looks like the email has not yet reached the system.

Regards,

Smita.