cancel
Showing results for 
Search instead for 
Did you mean: 

Problem management and charms

sharprabs
Participant
0 Kudos

Hi,

Is it possible to implement Incident management and Issue management without

Problem management and charms.

What are the precautions to be taken for this.

Regards

Sharada


Accepted Solutions (0)

Answers (1)

Answers (1)

Former Member
0 Kudos

Hi Sharada,

Yes, you can absolutely implement Incident Management or ITSM without ChaRM and Problem Management. Just customize 2 transaction types SMIN-> ZMIN(for Incident) and SLFI-> ZLFI (for Issue).

Nowadays Solman_setup is being used where all the steps are well described as part of guided procedure.