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SAP BO Rich Client - An error occured at session creation

Hi all:

We have downloaded and installed the SAP BO Rich Client in 2 client machines, one accesses the BO server using a VPN connection and the other doesn't use the VPN. When we launch the Rich Client we get the following errors:

1. VPN connected machine: we get the following NullPointerException:

java.lang.NullPointerException

java.lang.NullPointerException

  at com.sap.webi.ui.workbench.WebIWorkbench.getCurrentPerspective(WebIWorkbench.java:600)

  at com.sap.webi.ui.workbench.WebIWorkbench.updateWorkspaceFromCurrentPerspective(WebIWorkbench.java:458)

  at com.sap.webi.ui.workbench.WebIWorkbench.initWorkspace(WebIWorkbench.java:148)

  at com.sap.webi.ui.workbench.WebIWorkbench.initComponent(WebIWorkbench.java:114)

  at com.sap.webi.ui.workbench.WebIWorkbench.<init>(WebIWorkbench.java:97)

  at com.sap.webi.ui.RichClientFrame.createContent(RichClientFrame.java:268)

  at com.sap.webi.ui.RichClientFrame.<init>(RichClientFrame.java:69)

  at com.sap.webi.ui.context.managers.FramesManager.openNewFrame(FramesManager.java:495)

  at com.sap.webi.ui.context.managers.FramesManager.createFrameToOpenNewDoc(FramesManager.java:163)

  at com.sap.webi.ui.RichClientMain.openFrame(RichClientMain.java:328)

  at com.sap.webi.ui.RichClientMain.registerNewInstance(RichClientMain.java:457)

  at com.sap.webi.toolkit.instance.SingleInstanceManager$1.run(SingleInstanceManager.java:286)

  at java.awt.event.InvocationEvent.dispatch(Unknown Source)

  at java.awt.EventQueue.dispatchEventImpl(Unknown Source)

  at java.awt.EventQueue.access$200(Unknown Source)

  at java.awt.EventQueue$3.run(Unknown Source)

  at java.awt.EventQueue$3.run(Unknown Source)

  at java.security.AccessController.doPrivileged(Native Method)

  at java.security.ProtectionDomain$1.doIntersectionPrivilege(Unknown Source)

  at java.awt.EventQueue.dispatchEvent(Unknown Source)

  at java.awt.EventDispatchThread.pumpOneEventForFilters(Unknown Source)

  at java.awt.EventDispatchThread.pumpEventsForFilter(Unknown Source)

  at java.awt.EventDispatchThread.pumpEventsForFilter(Unknown Source)

  at java.awt.WaitDispatchSupport$2.run(Unknown Source)

  at java.awt.event.InvocationEvent.dispatch(Unknown Source)

  at java.awt.EventQueue.dispatchEventImpl(Unknown Source)

  at java.awt.EventQueue.access$200(Unknown Source)

  at java.awt.EventQueue$3.run(Unknown Source)

  at java.awt.EventQueue$3.run(Unknown Source)

  at java.security.AccessController.doPrivileged(Native Method)

  at java.security.ProtectionDomain$1.doIntersectionPrivilege(Unknown Source)

  at java.awt.EventQueue.dispatchEvent(Unknown Source)

  at java.awt.EventDispatchThread.pumpOneEventForFilters(Unknown Source)

  at java.awt.EventDispatchThread.pumpEventsForFilter(Unknown Source)

  at java.awt.EventDispatchThread.pumpEventsForHierarchy(Unknown Source)

  at java.awt.EventDispatchThread.pumpEvents(Unknown Source)

  at java.awt.EventDispatchThread.pumpEvents(Unknown Source)

  at java.awt.EventDispatchThread.run(Unknown Source)

2. Non-VPN connected machine: the Rich Clients launches properly but when we try to connect to the repository we get a "Server doesn't exists or is not running" error, we've checked that the server name, username and password are correct but we still can't connect to the server.

We've searched the knowledge base and we've followed the steps found on this document: https://service.sap.com/sap/support/notes/1642091, we've assigned port 6411 to the CMS, port 6415 to the IFRS and port 6420 to the OFRS and we have checked than we can connect to those ports on the BO Server from our client machine via telnet so they should be open, but when we launch the Rich Client we are getting the same error. Could someone please help us?

The client machines are running Windows 7 Professional SP1 and we have installed the SAP BusinessObjects Business Intelligence, Edge edition 4.1, standard package SP5.

Thanks and regards,

Jairo

Tags:
Former Member
Former Member replied

Hi Jario,

Please check the following.

1. The SIA is it up and running

2. Are you able to ping the BO server from the client machine

3. Is the client and server on the same patch?

4. Do you see the issue in any other client tool (eg. UDT IDT)

5. Do you have any firewall on the server/client which needs to be  turned off

Regards,

Harshad Deshpande

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