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Access Request Rejection Ratio

Former Member
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Greetings experts,

What ratio or percentage of your company's or client's access requests are getting rejected?

Thanks!

Accepted Solutions (0)

Answers (1)

Answers (1)

former_member197694
Active Contributor
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Hello,

The request rejections are depends on approval and workflow of the organizations,it varies from company to company,more over depends on workflow(conditions in Initiator and agent rules of BRF+)

As per my understanding i can give some cases where approvers can reject the access requests

1.Wrong role selection

2.Incorrect Business process selection

3.Not relevant job tasks

4.more critical access

5.Wrong user group and dept

6.if risks are more

7.if selects critical/sensitive roles

8.if selects non dialogue user roles

9.Validity

hope you got some information

Regards

Baithi

Former Member
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Baithi,

Thank you for your response. I have a good understanding of what the reasons for rejection might be.

More looking to see how my rejection ratio or percentage stack up to other company's or client's. We are looking at around 30% of our requests are getting rejected by the approvers.

Considering this is a good metric to have, I am wondering if you or anyone else might have perfromed the same analysis and could relay the results my way.

Thank you!

former_member197694
Active Contributor
0 Kudos

Hello,

May be cannot give you in Percentage, but as a scope Initially rejections are more due to lot of reasons like

1.New workflow Process

2.Requesters don't know how to request and what to fill

3.Approvers not clear abt their roles what to approve

4.No clear idea what to do if risk comes

            like this lot of reasons hence request rejections are more

once the process stabilized and after trainings request rejections are reduced.

Request rejections are depends on lot  of parameters

1.Type of Project(Implementation/Support)

2.Training to requesters and approvers

3.Approvers should know what they need to approve

4.if new process comes  w,r t approval workflow

Regards

Baithi