on 04-16-2015 8:52 AM
Hello Experts,
I need your help and advise on the below issue.
I have configured ITSM 3rd party integration of Solman with a Non-SAP system After performing the Configuration using the WSDL and (SOA Manager) Web service proxy the connection established between Solman and ALTRIS and that is when we tried to create the incident from ALTRIS system we can able to retrieve the same in solman. The vice versa is not happening.
And we are creating the incident in solman and when we try to synchronize with 3rd party we are facing the below attached error.
It will be really helpful it we get advise for the posted issue.
Thanks and Regards,
Naveen Kumar .D
Hi Naveen,
Please make sure that you are using the standard webservice ICT_SERVICE_DESK_API. Also, check the following Wiki and make sure you have activated the interface correctly:
Also check:
ITSM 3rd party interface Web Serv API Whitepaper 7.1
Thanks
Vikram
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Hi Vikram,
Thanks for the suggestion.
All the configuration is been completed only the thing is we are facing the synchronization issue .
The ticket is getting created in Third party are getting reflected in solman . But when we create it from Solman the Third party is unable to retrieve it.
The same error screen shot which i have uploaded previously as well.
Thanks and Regards,
Naveen Kumar .D
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