Transaction type is blank while creating incident

[sharprabs]

Hi,

I configured the solution manager for ITSM. I need help in creating incident. I am getting the following blank window

in transaction type after selecting create incident kindly help.

Thanks in advance

Regards

Sharada

[Former Member · Accepted solution]

Hi,

typicall issue with IE.

You have to add the page/pop-up to the compatibility mode of your Browser.

IE -> EXTRAS -> Settings for Compatibility Mode -> Add -> Refresh the CRM WEB UI

Cheers,

Robert

[sharprabs · Accepted solution]

Yes it was a Compatibility issue thank you

[Former Member · Accepted solution]

Could you please change the status of your question to "Answered"?

Will help other users to find a solution faster, if they have the same issue in the future...

Thanks!

[VJain]

Please check this KBA and check your settings:

1905448 - How to restrict the suggested transaction codes when creating an ITSM

Incident using CRM Web UI - Solution Manager

Thanks

Vikram

[rishav54]

Hi,

Just check the below points. (It looks like an issue with copy controls though)

1. In define transaction types corresponding transaction types are active. (In SPRO under solman ->Capabilities->ITSM-> Transactions)

2. Check the copy control whether they are fine. (In SPRO under solman ->Capabilities->ITSM-> Transactions)

3, Check the authorizations for same if you are authorized for same.

Regards

Rishav

[richard_pietsch]

in addition, ensure that the transaction type's channel definition in customizing is set to 'CRM Web-Client UI'