Attaching email(.msg) to a service request
I have a requirement to attach the email message-which has come as an inbound email to CRM-in the service request. I mean, first I will click on email, then will press on service request. This will create a service request for the sender of email. Now, I need the inbound email in the attachment section of the newly getting created service request. Could anyone help me with a sample code?.
Note: I am not looking for how to attach the attachments in the email to the service request. I need the message as a whole in either .msg format or in PDF format.