Timezone Issue - SAP WORK MANAGER 6.2

[Former Member]

Hello Experts,

I am not sure why i am getting Time difference = -28800.

2015/04/13 14:14:37.752:           Server timezone = Malay Peninsula Standard Time, Daylight Savings = No, Time difference = -28800

2015/04/13 14:14:37.756:           Received Client Time Info: client 2:14:37 PM 4/13/2015 server 6:14:37 AM 4/13/2015

2015/04/13 14:14:37.769:           Client Time Zone Alias: Malay Peninsula Standard Time

2015/04/13 14:14:37.781:           Client Time Zone: Malay Peninsula Standard Time

If you see above logs,

My Server is in Malay Peninsula Standard Time and my client is also in same timezone Malay Peninsula Standard Time.

But if we see the info received we see 8 hours of difference.

My SAP Time is (UTC+8) which i have set under JAVA Timezone to match with SAP time.

There is no issue in the events.log file as well. Please find the snapshot below:

04/13/2015 13:31:42, 0,         0,         0, Thr      12368, New files opened events.log, messages.log

04/13/2015 13:31:42, 0,         0,         2, Thr      12368, Loading the Agentry Runtime's public/private key for password exchanges.

04/13/2015 13:31:42, 0,         0,         2, Thr      12368, Key pair loaded successfully.

04/13/2015 13:31:42, 0,         0,         2, Thr      12368, Agentry Startup

04/13/2015 13:31:42, 0,         1,         4, Thr      12368, Agentry Server Agent v7.8.0.5

04/13/2015 13:31:42, 0,        20,       150, Thr      13064, Loading Development application definitions

04/13/2015 13:31:58, 0,        24,         4, Thr      13064, Loaded HTTP-XML Back End (HTTPXML v7.8.0.5) from ag3httpxmlbe.dll

04/13/2015 13:32:04, 0,        23,         4, Thr      13064, Loaded Java Back End (Java v7.8.0.5) from ag3javabe.dll

04/13/2015 13:32:16, 0,        20,       152, Thr      13064, Loading Development application definitions for default localization

04/13/2015 13:32:16, 0,        20,       151, Thr      13064, Finished loading Development application definitions

04/13/2015 13:32:17, 0,        17,        14, Thr      12368, SAPWM62 v7.8.0.5

04/13/2015 13:32:17, 0,        20,         4, Thr      12368, SAPWM62 v7.8.0.5

04/13/2015 13:32:17, 0,        17,        10, Thr      12368, SAPWM62 v7.8.0.5

04/13/2015 13:32:17, 0,         0,         0, Thr      12368, Old log files moved into C:\SAP\MobilePlatform3\Server\log\agentry\rolled\2015-04-13-133140

04/13/2015 13:32:17, 0,         0,        23, Thr      12368, Agentry startup is complete.

04/13/2015 14:01:00, 0,        20,        16, Thr       2012, Threads in thread pool 'SAPWM62' expanded to 2. Adding thread 4960

Can anyone let me know what could be the issue.

Thanks,

Madhur

[resmi_sadasivan2]

Hi,

Is there any error on events logs?. Are you using Production Application logic on the SMP Server, if so you have to make the changes to the cockpit and restart the application.

Thanks

Resmi

[Former Member]

Hello Resmi,

All the necessary changes have been already done in cockpit and there no errors in Events.log file.

Please find cockpit screenshot. Infact my all three applications are in same timezone.

i.e SAP is in Malay Peninsula Standard Time

     Agentry Server is Malay Peninsula Standard Time

and i am running client from my laptop which is also in Malay Peninsula Standard Time.

JAVA-1 Section

TimeZone Alias -

SAP Timezone -

System Timezone :

'''

Request you to kindly help me this.

Thanks,

Madhur Kanungo

[Former Member]

If your Agentry Server is in the same timezone as the SAP, which you say it is, you don't need to add a time to Java-1 section.  You only need to do this when your SAP Server is not in the same timezone in the Agentry Server.

If you remove this.  And the user posts a object with a timestamp, is the time stamp correct in SAP?

[Former Member]

Hi Stephen,

Yes its post the correct time after removing the Timezone entry from JAVA section when we post an object with time stamp entry.

Issue is when i go to attachment and clink on download, i see time difference in logs.

Please see highlighted logs:

2015/04/14 10:39:30.646:     + WorkFunction=00000000741DF628

2015/04/14 10:39:30.646:       + User=SAPWM62-madhur

2015/04/14 10:39:30.646:         + Application=SAPWM62

2015/04/14 10:39:30.646:           Server timezone = Malay Peninsula Standard Time, Daylight Savings = No, Time difference = -28800

2015/04/14 10:39:30.650:           Received Client Time Info: client 10:39:30 AM 4/14/2015 server 2:39:30 AM 4/14/2015

2015/04/14 10:39:30.663:           Client Time Zone Alias: Malay Peninsula Standard Time

2015/04/14 10:39:30.674:           Client Time Zone: Malay Peninsula Standard Time

Kindly let me know.

Thanks.

Madhur Kanungo

[Former Member]

This is not a issue, as the server keeps times in GMT and then updates them to the correct client timezone. If you look the -28800 [Seconds] shows the 8 hour difference between the client and Server (using GMT TIme)

[Former Member]

Hello Stephen,

Thanks, so as per your comments, Timezone is not an issue and it should push the document to client.

This is not happening currently and i am not getting the document pushed to device.

Any suggestion will be valuable - Please note i have followed all trouble shooting steps available in below link but still not able to get the document pushed to device.

Thanks,

Madhur Kanugno

[Former Member]

I would recommend opening a thread on your document issue, with all the items you currently are seeing and what steps you have taken so far.

Stephen

[Former Member]

Hello Stephen,

Can you please reply on this thread for document issue.

http://scn.sap.com/message/15878563#15878563

Thanks.

Madhur Kanungo