Unable to open SLD & other SolMan Portal:

[Former Member]

Dear All,

I have newly Installed Solution Manager 7.1 SR-1 on windows 2008 Sybase ASE database and ran post installation activities.

After updating SLD by applying all cim & CR files, I am unable to open SLD and other Solution Manager portals using IE-8 with http://<FQDN>:50000/index.html, /nwa, /sld, /useradmin etc.

For your reference & investigation, please see attached DefaultTrace Logs & applications log files.

Please help me and do the needful ASAP.

Thanks & Regards

Ahsan.

DefaultTraceLog..txt.zip

[Former Member · Accepted solution]

Dear Aiden,

Thank you for your helpful information & apology to reply u little late.

The issue is been resolved by simply changing instance parameter icm/server_port_0 with default value

and now all the URL's for port 50000 is opening using http://<FQDN>:50000/sld, /nwa etc.

Thanks & Regards

Ahsan

[former_member264034]

Hi,

According to note 1292171  page no  3:

-  Server receives HTTP code 401 "Unauthorized". Possible
    reasons: the user is locked, user/password are not set
    correctly in the logical port, the user does not have right to
    execute WS calls. If SSO is used there may not be trust
    relationship between consumer and provider.

The 401 return code indicates an authorization problem. Please ensure
that the user you have configured in the SLD bridge is valid on the
target SLD (not the sending SLD) and has the required roles

DataSupplierLD
LcrInstanceWriterAll
LcrAdministrator

Are you using solman_admin user to run solman_setup? secondly are you
able to login to the SLD of your solman using solman_admin?

http://fqdn:5NN00/sld

If you are able to get into the website, can you click on the
'administration' and check if the status is running?

Regards,
Aidan