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Service Request - Service Confirmation as Follow-Up not possible

Dear experts,

we have a Service Request (transaction type ZSE1). From this service request I would like to create a follow-up. This should be a Service Confirmation (transaction type ZSEC). Unfortunately I am not able to select this transaction type from the follow-up-menu in the Web Client UI. The copy control for transaction types has an entry for ZSE1 as source to ZSEC as target.

What might be the reason?

I know that there are a lot of reasons why the desired follow up transaction is not available but where can I start to investigate?

Is there a good guide for root cause analysis or is there any possibility to simulate everything?

Thanks for any hints in advance,

André

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