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User details not populating while mitigating the user

Hi Experts,

I am trying to mitigate the user and below is the issue details:

NWBC --> go to Mitigated access --> Mitigated users ...

than Assign mitigation --> Give the risk ID , monitor ID , select system, add user ( Searchin user while adding the user.)

User is not coming the search.

I checked the USERCONN table if user is sync or not . User is sync and its there.

Than I tried to test it , I took randomly one ID which is not in GRC system but sync with GRC system. When I am searching this ID, its coming in search.

I checked USerReq table as well. Both IDs are present in this table as well.

One iD is coming and one is not coming what could be the reason ? Its strange.

I don't have access to SMP to check the notes right now.

Regards,

Munish

Former Member
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