sap engagement and service delivery

[rahul_yedapally]

Hi All,

Can some one help me to understand sap engagement and service delivery  work center in solution Manager

Configuration part

uses of this work canter

Thanks,

Rahul Yedapally

[richard_pietsch · Accepted solution]

Hi,

the work center is used for handling SAP remote support services such as GoingLive check, Performance Optimization etc that can be ordered by creating a message on component SV-BO-REQ. You need to register your solution at SAP, so the SAP support staff can book the requested remote session. The service plan is then updated from SAP and the corresponding SAP support consultant can proceed with the session directly on your solman system. The corresponding satellite system must be connected to your solman in order to get the data collection for the service session downloaded into your solman.

Once finished, the service report is available for the session in this work center.

In addition, you can plan so called self-service sessions. These are slim versions of the standard SAP services that you can perform on your own by following the guided procedure.

Regards

[rahul_yedapally]

Hi Richard,

Thanks for quick update , its Really helpful to me .

Please answer my queries

For Var Support Service how this workcenter will be helpful to multiple customers ?

Thanks,

Rahul Yedapally