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How to open a OSS message with SAP through solution manager

Former Member
0 Kudos

Hi Everyone,

I know to open OSS message for SAP via service market place, but i don't know how to open OSS message through solution manager.

please let me know the process.

awaiting for your reply.

Ramu.

Accepted Solutions (1)

Accepted Solutions (1)

former_member182657
Active Contributor
0 Kudos

Hi,

Have you configured Service desk under Solution Manager ? If yes then you could be able to generate OSS through Solman.

Regards,

Former Member
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Hi Gaurav,

Sorry for my late reply,

Yes u r correct first we have to configure service desk then only we can able to generate OSS through Solman

former_member182657
Active Contributor
0 Kudos

Nice to know issue has been resolved and thanks for the closure of thread.

Good luck !!

Answers (1)

Answers (1)

former_member217353
Participant
0 Kudos

Hi,

As per my Knowledge  you can directly open an OSS message via solman.

You just goto crmd_order ...click change mode..actions button and click send message to sap ....done

Thus this will open an OSS message for u and u can login to SMP and goto inbox where you can see the message.

For this there are few config required need to be done from IMG goto

spro->basic settings->connection to SAP

Also maintain AISUSER transaction entries with user and their OSS IDs

Few notes ..for ur info

993775 contains a list of the system data which is synchronized between the SAP Solution Manager and the SAP Support Portal.

Note 1247502 - SP: Sent Automatically to SAP indicator

Note 1140822 - SAP customer number for installation number &1 unknown

Note 781163 - RNOTIFUPDATE01: Information for scheduling

Note 1278052 - No e-mail from SAP for messages from the Service Desk

Regards,

Domnic.