on 04-06-2015 7:43 AM
Hi Everyone,
I know to open OSS message for SAP via service market place, but i don't know how to open OSS message through solution manager.
please let me know the process.
awaiting for your reply.
Ramu.
Hi,
Have you configured Service desk under Solution Manager ? If yes then you could be able to generate OSS through Solman.
Regards,
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Hi,
As per my Knowledge you can directly open an OSS message via solman.
You just goto crmd_order ...click change mode..actions button and click send message to sap ....done
Thus this will open an OSS message for u and u can login to SMP and goto inbox where you can see the message.
For this there are few config required need to be done from IMG goto
spro->basic settings->connection to SAP
Also maintain AISUSER transaction entries with user and their OSS IDs
Few notes ..for ur info
993775 contains a list of the system data which is synchronized between the SAP Solution Manager and the SAP Support Portal.
Note 1247502 - SP: Sent Automatically to SAP indicator
Note 1140822 - SAP customer number for installation number &1 unknown
Note 781163 - RNOTIFUPDATE01: Information for scheduling
Note 1278052 - No e-mail from SAP for messages from the Service Desk
Regards,
Domnic.
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