Not able to approve ChaRM request from Mobile

[Former Member]

Hi,

We are not able to approve ChaRM request from Mobile.

We can able to login and can see the requests waiting for approval in my Mobile (SAP IT Change Aproval). However, When we click on requests waiting for Approval,  getting the below message.

"There was an unknown error syncing with the gateway"

the below and attached screenshot contains,

• Configuration and error screenshot taken from SAP
• Error Log message taken from Mobile

Please note, After getting the error message in my mobile, I have execute SU53. we are getting different messages every time in SU53.

We have assigned the required Gateway roles to the user:

GATEWAY_FRAMEWORK_ADM

GATEWAY_ODATA_ADM

GATEWAY_ADMINISTRATOR

GATEWAY_ODATA_USER

GATEWAY_USER

GATEWAY_WORKFLOW

Please have a look and suggest.

Environment : SAP Solution Manager 7.1 with SP11, Gateway is enabled in Solution Manager

Thanks, Ganesh

[Former Member]

I am having same issue. Even when I try with SAP_ALL which should mitigate any authorization problems