Create support message language error

[Former Member]

Hi everyone,

I am trying to raise a support message from my SAP ERP 6.0 EHP6 satellite system. This system is added as managed system in SAP Solution Manager 7.1 sps12. When I log into satellite system with logon language english I can raise a support message with no problem. But when I log in Serbian language, when I try to raise a support message, a get the following error when clicking the send button:

Loggon in Solution Manger is only possible with English language.

What is the cause of this error message?

Should I also install Serbian language in Solution Manager?

Thanks in advance,

Best regards.

Zeljko Paic

[richard_pietsch · Accepted solution]

Hi,

creating messages from satellite systems in solman is done via function module SUP_STSUP_NOTIFICATION_CREATE. Via RFC the data is transferred to solman - there's no "language mapping" or something like that. As customizing and UI elements are language dependent, yes you need the corresponding language pack in solman, too. See for further details.

Regards

[Former Member · Accepted solution]

Hi,

thank you very much for your response,

Best regards,

Zeljko Paic