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Users in SAP Solution Manager ITSM

Hi everyone,

I am testing ITSM in SAP Solution Manager SPS12. I have done the basic setup of ITSM. What I am not sure about is users in ITSM. During ITSM configuration in solman_setup I created template users:






As far as I understand, IM_CREAT_SID is template user used for the Reporter / End user. When I log on to the Solution Manger with this template user, I am able to access workcenter, but I am not able to acces CRM WEBCLIENT UI. Is this template user suppose to have access to CRM WEBCLIENT UI ?

Thanks in advance,

Best regards,

Zeljko Paic


Hi Zeljko,

Can you try to access from SM_CRM or CRM_UI? I will check in my workcenter too meanwhile.



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