Notification(Outlook Email) sent in case Maintenance not performed in time.
I have very General business requirement to send Notification/Outlook email to Maintenance manager in case in preventive maintenance order and Breakdown maintenance order is not technical complete within given (let say 4 hours) time frame then notification/email should be sent to management as escalation email .matter.
Please reply with brief if this available in SAP standard configuration or through a user exit.
Khayyam Farman replied
As stated by others this will have to be a workflow but you need to think through the requirement to understand the logic you will use to select such orders, i.e. system status not TECO then will you check dates or do you check system status CNF at order header level and then the date and time the status was changed to CNF. Depending on the size of the organisation the lucky maintenance manager can potentially be receiving a fair few emails. In addition to this if the order doesn't get TECO'd then several emails may be sent for the same order depending on how you have it setup.
In my honest opinion I'm not sure if sending individual emails for each order is the best way to manage this process. If the business really want to receive an email then perhaps look into a single consolidated email (report) sent at close of play each day or in the morning covering all affected orders.
Alternatively, have you thought about using a report, you should look at IW39, from the selection screen you should be able to set some criteria criteria which shows you the orders where maintenance has been executed but orders have not been set to TECO or go for a custom report.