Solution to close RFC manually when the previous doc has been closed

[Former Member]

Hello,

I have trouble 'confirm' or 'complete' a few Req For Change (RFC) due to the
following errors: "The status
of the previous document cannot be changed". Currently, I have a about 30
of these RFC are in the status of "In Development" and I cannot move these RFC to
closure.

Is there a way to manually change status to 'confirm' or 'complete'?

I have added the 'Confirm' and 'Rejected' status but the system will not let
me close these old RFCs. I believe this is the result of closing the Change
Request or the Incidents associated to this RFC.

Any help would be greatly appreciate.

Thanks

[Miguel_Ariño]

Hello,

you could make the consistency check 'PREDOC_CAN_BE_SET' to result in an information message if it is not fulfilled, just temporarily. If this does not work, you could temporarily remove the SOCM action 'SET_PREDOC' as well .

After you correct all the documents with issues, you could return the configuration to the initial state.

Now, it should be analyzed how come that your ChaRM workflow results sometimes in these situations.

Best regards,

Miguel Ariño

[Former Member]

Hello Miguel,

Are you refering to the setting in SM34 "AIC_SETTINGS"?

The "SET_PREDOC" cannot be remove from the fields attached in the screenshot. Let me know if this is the correct location.

Thanks,

Phillip

[VJain]

Please check the following KBA and try to analyse the cause:

1820635 - How to analyze errors when changing the status of a ChaRM document

Thanks

Vikram