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Requirements model: Export as Word Document

Using PD 15.3 on Windows 7 with Word 2010.

I just started dabbling with requirements models.  When I go to Tools->Export as Word Document, nothing happens. Then, when I go back to the Tools menu, the "Export as Word Document" option has completely disappeared from the menu.  If I exit PD and restart, the menu item comes back, but then disappears when I try to use it again.

I checked the Help and followed all of the instructions, ensuring that the MS Word Import Add-In is checked.

Any ideas as to what is causing this behavior?

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