Failed to create a new Instance of PDFManipulation Module

[Former Member]

Hi All, I am having a sap 5 year old portal application which generate and renders pdf using SAP PDFManipulation module. From last couple of months we are getting intermittent issue where PDFManipulation is unable to generate PDF whcih in turn restricting our portal to render pdfs. This issue coming every 5-6 days which is getting resolved every time by restarting the server. Please help me resolving this issue.

I am seeing below errors in sequence each time this issue appears:

Error Log 3: 

Problem removing the Data Manager

directory /usr/sap/UFP/javatmp/adobewa_UFP_42958550/DM18405861543152703344.dir

Error Log 2: 

Service PDFManipulation: Native process (PID=2154526)/usr/sap/UFP/DVEBMGS04/j2ee/os_lbs/adssap/PDFManipulation/bin/PDFManipulation.exe terminated abnormally with error code 2

Error Log 1: 

Throwable in invoke operation "getResource" on object InvokeHandler Holder. Wrapped object:com.adobe.service.Manager_Tie:com.sap.engine.services.iiop.CORBA.portable.DelegateImpl@2fd12fd1 :

java.lang.reflect.UndeclaredThrowableException
at com.adobe.service.SingletonConnectionFactory.getConnection(SingletonConnectionFactory.java:42)
at com.adobe.service.PlatformImpl.lookup(PlatformImpl.java:193)
at com.adobe.service.ProcessResource$ManagerImpl.getResource(ProcessResource.java:1228)
at com.adobe.service.Manager_Tie.getResource(Manager_Tie.java:115)
at com.adobe.service._ManagerImplBase._invoke(_ManagerImplBase.java:247)
at com.sap.engine.services.iiop.internal.InvokeHandlerHolder.invoke(InvokeHandlerHolder.java:42)
at com.sap.engine.services.iiop.internal.giop.IncomingRequest.process(IncomingRequest.java:246)
at com.sap.engine.services.iiop.internal.giop.ConnectionParser.readMessage(ConnectionParser.java:85)
at com.sap.engine.services.iiop.server.CommunicationLayerImpl.request(CommunicationLayerImpl.java:208)
at com.sap.engine.core.service630.context.cluster.session.ApplicationSessionMessageListener.process(ApplicationSessionMessageListener.java:33)
at com.sap.engine.core.cluster.impl6.session.MessageRunner.run(MessageRunner.java:41)
at com.sap.engine.core.thread.impl3.ActionObject.run(ActionObject.java:37)
at java.security.AccessController.doPrivileged(AccessController.java:219)
at com.sap.engine.core.thread.impl3.SingleThread.execute(SingleThread.java:102)
at com.sap.engine.core.thread.impl3.SingleThread.run(SingleThread.java:172)
Caused by: com.sap.engine.services.jmx.exception.JmxSecurityException: Caller J2EE_GUEST not authorized, only role administrators is allowed to access JMX
at com.sap.engine.services.jmx.EngineAuthorization.checkMBeanPermission(EngineAuthorization.java:88)
at com.sap.engine.services.jmx.auth.UmeAuthorization.checkMBeanPermission(UmeAuthorization.java:77)
at com.sap.engine.services.jmx.JmxServerFrame.checkMBeanPermission(JmxServerFrame.java:98)
at com.sap.engine.services.jmx.MBeanServerSecurityWrapper.invoke(MBeanServerSecurityWrapper.java:286)
at com.sap.engine.services.jmx.ClusterInterceptor.invoke(ClusterInterceptor.java:776)
at com.sap.pj.jmx.server.interceptor.MBeanServerInterceptorChain.invoke(MBeanServerInterceptorChain.java:330)
at com.adobe.service.PlatformImpl$1.run(PlatformImpl.java:242)
at java.security.AccessController.doPrivileged(AccessController.java:246)
at com.adobe.service.PlatformImpl.getSSLPassword(PlatformImpl.java:237)
at com.adobe.service.PlatformImpl.getOrb(PlatformImpl.java:60)
at com.adobe.service.SingletonConnectionFactory.getConnection(SingletonConnectionFactory.java:32)

[Former Member]

Hi,

Based on the error message 'Caused by: com.sap.engine.services.jmx.exception.JmxSecurityException: Caller J2EE_GUEST not authorized, only role administrators is allowed to access JMX' , this note shall solve this issue:

948970 - Caller J2EE_GUEST not authorized, only role administrators

Also check if the ADSUSER and ADS_AGENT have the correct password and the respective roles.

944221  - Error analysis for problems in form processing (ADS)

Which is your NW version?

Regards,

Lucas Comassetto.

[SandySingh]

Hello

Look in SAP service place for release notes.

Refer SAP note 886572 - Adobe document services: Central Patch Note for NW 7.0

Regards

Sandy