System copy process

[Former Member]

Hello,

I'm doing a system copy but in the second phase of target installation I'm getting this error:

INFO 2015-03-25 16:23:54.429 Switched to user: Central\bwdadm.

INFO[E] 2015-03-25 16:23:54.460 FSL-02075  Error retrieving information about file system exports (shares): (host name: \\SAPBWD) (share name: sapmnt) Access is denied.

WARNING[E] 2015-03-25 16:23:54.460 FSL-06002  Error 5 (Access is denied.) in execution of a 'OpenSCManager' function, line (32), with parameter (ServicesActive).

ERROR 2015-03-25 16:23:54.460 MUT-03025  Caught ESAPinstException in module call: ESAPinstException: error text undefined.

ERROR 2015-03-25 16:23:54.507 FCO-00011  The step createSystemDirectories with step key

|NW_ABAP_OneHost|ind|ind|ind|ind|0|0|NW_Onehost_System|ind|ind|ind|ind|onehost|0|NW_System|ind|ind|ind|ind|system|0|createSystemDirectories was executed with status ERROR ( Last error reported by the step: Caught ESAPinstException in module call: ESAPinstException: error text undefined.).

INFO 2015-03-25 16:23:54.600 Creating file C:\Program Files\sapinst_instdir\NW700\LM\COPY\MSS\SYSTEM\CENTRAL\AS-ABAP\__instana_tmp.xml.

Any suggestion?

Regards.

[Former Member · Accepted solution]

Hello, I've restarted from scratch and it worked. Thanks.

[former_member202265]

In your original post, I see that you've switched over to Central\bwdadm.

>INFO 2015-03-25 16:23:54.429 Switched to user: Central\bwdadm.

It isn't clear if you've tried to test access to sapmnt with that user.  Perhaps you could run a command window as that user and try to cd to that location?

Also, have you confirmed the privileges for that user on the folder?

[Former Member]

INFO[E] 2015-03-25 16:23:54.460 FSL-02075  Error retrieving information about file system exports (shares): (host name: \\SAPBWD) (share name: sapmnt) Access is denied.

Are the exports shared via \\sapmnt from Source to target??

Could you please provide more details like source, target hostnames & their SID's ??

regards,

pavan

[Former Member]

Hello Pavan, No. The Homogeneous system copy is with the database specific method (backup/restore)

[Former Member]

From the log i can see that it is MS-SQL DB.

Could you please let us know how you started the Sys-Copy process.

It would be great if you attach the log file as well.

thanks,

pavan

[Former Member]

Backup from source system and after that the recovery on target system. After that, SWPM for reacreating target system with Backup/recovery option.

[Former Member]

Please attach the sapinst.log file.

regards,

pavan

[Former Member]

Hi Ruben,

Check the folder permissions of the above mountpoint.

Try giving 777 permissions to the folder.

Also try to check what system group does the user access has.?

EX: bwdadm : sapsys

Regards

Mohammed

[Former Member]

Hello Mohammed, The folder \\sapbwd\sapmnt\ has the next Groups and users: SAP_LocalAdmin Administrator SAP_BWD_GlobalAdmin external user for installation En each one has FULL CONTROL.

[former_member185954]

Hello,

Can you ensure that the bwdadm and SAPService<SID> users are added to the groups you mentioned and also to the group :  Administrators

Also, another warning that is displayed about OpenSCManager might hint to a further access issu.

Check the following links:

The OpenSCManager is a function that allows a user to access Active Services on your OS.

https://msdn.microsoft.com/en-us/library/windows/desktop/ms684323(v=vs.85).aspx

https://msdn.microsoft.com/en-us/library/windows/desktop/ms685981(v=vs.85).aspx

Regards,

Siddhesh

[former_member185954]

The error message says that

INFO[E] 2015-03-25 16:23:54.460 FSL-02075  Error retrieving information about file system exports (shares): (host name: \\SAPBWD) (share name: sapmnt) Access is denied.

looks like problem accessing \\SAPBWD\sapmnt share.

[Former Member]

Hello Siddhesh, The folder sapmnt is accessible from \\sapbwd. Which user is trying to access? bwdadm or installation user?

[former_member185954]

Hello Ruben,

Its your bwdadm user, as per the log below

INFO 2015-03-25 16:23:54.429 Switched to user: Central\bwdadm.

Are you doing a local installation or domain installation ?

If you are doing a domain installation, you should be ensuring the bwdadm has domain admin rights.

Regards,

Siddhesh