Credit balance is available but getting and error while creating the order

[former_member1136049]

Hi All ,

I am facing one problem in credit management .Customer- 1000221  is having credit balance of Rs.2816.99 but user when trying to create order of value Rs.2387 getting error “static credit check exceeded Rs.1838.28”.

In FD33 it is showing sales value of Rs.2268.48 in open delivery. But not seen any open delivery in the system.

Checked VL06G,VF04 & VA05N and also checked for rejected orders. Can any one help on this

Thanks and Regards

Joshy varughese

[ravi_kumar100]

Hi,

For the Customer check the open delivery document in VL_COMPLETE transaction.

Or you can run the RVKRED88 program in SE38 transaction to identify the details of Sales Order which has open delivery values.

After that if required you can close those open deliveries through VL_COMPLETE and execute the RVKRED77 Program.

Revert for any clarification.

Regards,

SRK

[former_member1136049]

Hi SRK ,

Thanks for your mail . I have checked and there is no open delivery for this customer . Still I am getting the same error while creating the sales order .

Regards/JV

[ravi_kumar100]

Hi,

If there are no open deliveries then execute the SE38 , RVKRED77or RVKRED07 report and correct the Credit limit info structure S066/S067.

Regards,

SRK