ITSM - incidents emailed as attachments after SPS upgrade

[Former Member]

Hi all,

We are using ITSM in our SolMan Sp12 setup.

Before we upgraded to SP12 our incident were emailed when status changed.

The content was send as email body.

However, after SP upgrade, the content is being send as an attachment.

I would like to revert back to the old situation.

Any pointers?

Regards,

David

[Former Member · Accepted solution]

Hi David,

please use TX: SCOT

Cheers,

Robert

[Former Member · Accepted solution]

Thanks, that's set to PDF.

Should I change that?

[hasanajsh · Accepted solution]

Mail notification is based in smartforms, so yes, if that os pdf, it will be sent as attachment.

Strange if this changed after sps update.

[VJain]

Hi David,

You can see same in the following KBA:

2147679 - How to Send E-Mail as an attachment from ITSM Incidents in
Solution Manager?

Please also check other settings as per the blog mentioned in this above KBA.

Thanks

Vikram

[Former Member]

Hi David,

for sure...if you weant to have it as text and not as attached pdf.

Regards,

Robert

[hasanajsh]

Hi,

In SCOT, what is the Output format for SAPScript/Smartforms ? Is it PDF?

Regards

[Former Member]

Where would I be able to see that?

Settings - Device types for Format Conversion???