Sales Document Archiving: Invoice sent via Email are not getting archived with "Print and Archive"

[Former Member]

Hi

We recently implemented a archiving solution where the sales documents (SO, DN, Invoice) and Purchase documents will get archived in a external server. The documents will get printed / emailed to the customer and the archiving happens in parallel because of the setting in NACE (Print and Archive).

We implemented this by creating the relevant settings in OAC0, OAC3, NACE etc and working fine.

However, the invoice sent with Email (External Medium) is not archiving. In the document - Header - Output - Communication Method - Processing Log does not show error but still archiving fails. However Invoice with Print Medium, Fax Medium is working and SO, DN, PO sent with Email is also  archiving. But the invoice sent with Email is not archiving.

Please help me with some inputs.

Thanks

Sudesh

[Shiva_Ram · Accepted solution]

Check whether you need to implement the OSS  1599922 - PDF doc. not archived for output w/ fax or external e-mail

Regards,

[Former Member · Accepted solution]

Hi Shiva,

Thanks for the info. We implemented this note 1599922 and tested. But no luck. The invoice sent with email (external send) is still not getting archived. Invoice sent with Print, Fax were getting archived successfully without this note. The output processing log does not show any error for not archiving. It shows it has processed the output successfully.

We check / access the archived docs in 3 places. one in the "Display Originals"  in the output processing (Communication Method), second in the "Attachment List" in the GOS Icon in the transaction VF03 and third in the archiving server.

We are unable to fix this.

Thanks

Sudesh