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GRC Change request cannot be approved

Dear Concern,

approval is unable to approve the request. after submitting request wf
giving request no

this request has gone to manger and when manager approve the request
the below 2 message is coming.

There is already an open request for system xxx by user id xxx

You are not allowed to approve your own request

but there is not pending request in Search request status.

we have client copy from GRC PRD to GRC DEV and found everything is
OK. We are able to approve functional request but only change request
we are unable to do.

can anyone please help me in this regards.

Regards,
Arif

Former Member
replied

Hello Arif,

go to EUP settings delete the parameter only 1 request per system, and approver cannot approve own request save it in TR,

Go back and recreate as per your requirement.

Regards,

Prasant

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