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LTA Claim error on ESS

Dear Experts,

We have complete configuration of LTA on ESS and its running fine otherwise. But recently we encountered an issue of wrong eligibility display on portal for 2014-17 block for a particular employee who is facing following error in claiming LTA for the current block and also a negative balance amount for eligibility for created

While analysing the issue further, i found the following isssue at the setting level under LTC attributes under Payroll---> India--->ESS. Not sure why frequency in 4-Year block, if i am trying to change to 2, system is throwing following error.

Can some one help me to find out the actual root cause and how to resolve the same.



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