is there anyway we can find what transaction type contains what categorization schema.

[former_member210909]

Hi Experts,

We have copied SMIN to Z requirement to raise Requirements Incidents, we have changed all fields of Incident and added new fields Category schema does not have Support Team filed and there not Support Team determination procedure as well.

But while searching these requirements incident we can see that support team is getting fetched automatically.

Can anyone suggest how these teams are fetched automatically and also there is anyway we can find what transaction type contains what categorization schema.

Thanks,

Rakesh B

[rishav54]

Hi Rakesh

Yes you can check the support team determination for same,

http://wiki.scn.sap.com/wiki/display/SAPITSM/Support+Team+Determination+via+Business+Rule+Framework+...

You can check the type of transaction from the application area

Go to SM_CRM->Service operations-> Categorization Schema->Click on the categorization schema and then see right side application area. There you can check the transaction type assignment.

Regards

Rishav

[rahul_yedapally]

Hi Rakesh,

Can anyone suggest how these teams are fetched automatically and also there is anyway we can find what transaction type contains what categorization schema.

if  BRFPLUS is Configured you can get the support automatically depending on ticket component

transaction type can be seen in solman_setup->ITSM> second step Assign Transaction type

ZMIN- NUmber Range

Thanks,

Rahul Yedapally

[former_member210909]

Hi Experts,

Could you please provide any solution on above query?

Thanks,
Rakesh B