Multiple instances of same Order in Work Order list screen.

[sudhiranjan_lenka]

Hello Experts,

We work on SAP Work Manager-6.0, one of the user reported one strange behaviour, which is a critical issue for us.

He is able to see multiple Work Orders in the Work Order list with same work order number.

I checked Work Order number is the primary key in Work Order object in Agentry side and setId()/getId() of Work Order POJO class contain same work order number, which is standard.

PFA screen shot for the same.

*    It happened for the first time for this particular order with only one user.

Could any body please through some light to proceed.

It would be a great help for me.

Thanks,

Sudhir.

[Former Member]

Hi Sudir,

the screenshot indicates that you applied a search filter for the term: 87. Is the issue with the duplicate work order numbers also persistent without a filter applied? If not you should probably check the filter functionality.

Kind regards,

Dennis.

[bill_froelich]

Sudhir,

You should check to see if the object really exists multiple times in the collection or if this is possibly an issue with the tile being displayed referencing the wrong object for some reason.

Is this repeatable?

What version of Agentry server / client are you running on?

--Bill

[sudhiranjan_lenka]

Hi Bill,

After around 20 days the same user reported this issue again.

This time he reported, repetition of multiple orders in the order list screen.

I checked the Agentry.db in his device and found multiple entries for same order in Work Order table.

SAP Work Manager-6.0

SMP server-2.3 SP05 PL01

Agentry Client - WPF client-6.1.5.

Your help would be appreciated a lot.

Thanks,

Sudhir.