How to stop receiving Unread/Delivered/Read notifications for emails getting triggered Solman ITSM

[former_member210909]

Hi Experts,

We have emails getting triggered to Support Team and Message Processors for ITSM Incidents. But the Message Creator is also receiving Email Delivery notification/Unread message notification. Inbox is getting flooded with all the notification. Is there any way to stop the same.

Thanks,

Rakesh

[artemzhegalin · Accepted solution]

Hi, Rakesh.

Long time ago (about 3 or 4 years) I had similar problem, but I do not remember the solution.

May be you should try this in SCOT:

BR,

Artem

[former_member210909 · Accepted solution]

Thanks for reply Artem, Could you please confirm if these settings are user specific or it will be applied to all users.

Thanks,

Rakesh

[artemzhegalin · Accepted solution]

To be honest, I don't know.

But you can test it quickly in your DEV system.

BR,

Artem

[former_member210909 · Accepted solution]

Thanks Artem,

I Checked, It worked for all users.