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Syclo - MRS integration - Issue while reassigning the Service Assignment

neha_mahanty
Active Participant
0 Kudos

Hi All,

I am working with Syclo MRS integration. I came across a scenario where I need your help.

1. I created a Service Order and assigned the SO in MRS say time is 1 pm to 4 pm

2. The SO got downloaded in the device properly and hours shown is 3 hours

3. In MRS I changed the time to 2pm to 4pm ( I dragged the slot in MRS assignment , I did not deleted and created the assignment)

4. When I transmit the SO remained unchanged it showed the old time and hours. ( we transmitted many times but nothing happened)

My query is when ever we make any change in SO in CRM and then transmit , the data gets reflected in the syclo client.

but when I am making an assignment change in MRS , why is it that this is not getting changed in Syclo.

Do I need to delete and create a new assignment every time ? or is there anything which we are missing?

Please suggest

Thanks

Neha

Accepted Solutions (0)

Answers (1)

Answers (1)

Former Member
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Neha,

Please do a quick test so that I can identify the issue you have.

create an order

sync and download it on the device.

change it in SAP.

discard the order on the device.

sync again, let me know what you get.

Kevin Hu