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How to get distinct count when there are duplicate records.

  I have an issue and require expertise advice as I am new to SAP Crystal reporting.

  1. I am generating report on total number of Incidents
    resolved by different ITSM tools.
  2. There are two tools IT-Assist and QMS.
  3. And the Boolean which helps me to filter data is
    column 3 ByITAs.
  4. If column 3 is 0 then resolved by QMS else
  5. Now the issue is we have reopened Incidents on
    the list coming.
  6. As you can see Incident 181 is reflecting
    multiple times this is effecting my total count.


I used a section suppress and suppressed the ID column to
show only distinct records but there is no alterations in count.

How can I get exact count now, kindly help?


Hi Rizwan,

Try this please:

1) Right-click 'Running Total fields' from the Field Explorer > Choose the Incident ID as the 'Field to Summarize' > Choose 'Distinct Count' as the Summary Type > Name this "QMS"

2) Under Evaluate, choose 'Use a formula' and use this code:

{Column3} = 0

3) Under 'Reset' Select Never

4) Create another Running Total field > Name this 'IT' > and use this Evaluate Formula:

{Column3} <> 0

5) Drag and drop both the Running Totals on the Footer and place them beside their respective labels.


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