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java Alert mail's not going to target recipient mail box

Hi Experts,

We are facing issue related to alert mails in our production system we are using SAP PI 7.30 , where we configured the alert consumer job and alert mail consumer job is running for every five minutes and we received the mail for failed interface up to last week suddenly the mails triggering is stooped  so we are unable to receiving the mails .

where as alert consumer job is running with out fail.

Please help us to trace the issue we don't have the basis team to trace the issue .

What are the steps need to taken for the  solve the issue.



Former Member

Error message clearly indicates that PI is unable to connect to your mail server.

Ensure that you have properly configured the email server in NWA. "Ping" mail server from PI server and see if it is reachable.

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