Why does a Manager's old username pull into GRC request?

[Former Member]

We have a manager whose username changed.  We've verified the username
change in the LDAP.  We've also verified the manager's direct reports have
the new username as their manager.  We are trying to determine where GRC
is pulling the old manager information from.  Normally once the LDAP is
updated, the GRC request pulls the correct manager information specified
there.

[FilipGRC]

Hi Latonya,

1. manager data is pulled (online) at the moment user (for whom access request is created) is selected on access request. Further down the road - on access approval path - manager is not being updated.

2. LDAP can be setup to have off-line repository. Data is being synchronized as per your sync jobs.

Filip

[Former Member]

Thanks Filip for the reply

Are the synch jobs you're referring to standard SAP GRC jobs (we're on 5.3)?  If so, please advise where I would check those.

Thanks,
Latonya

[Former Member]

Hi Latonya,

Has the User ID for the same person changed or has the actual manager changed?

IF you are convinced LDAP data is up to date, then you may have a case of the managers details being pulled in from another data source I.e. One of the connected SAP systems.

it is important to ensure the systems are listed in the user data source settings in the order you wish GRC to search it.

[Former Member]

Thanks for the reply Harinam.

Only the manager's username changed, not the manager's direct reports.

When you say one of the connected SAP systems, could you provide an example of what one of those systems would be?

Thanks,

Latonya