on 03-06-2015 10:42 AM
Hello colleagues!
I've faced with a bad performance of NWBC in IE11 after update to NW7.02 SP16 GRC10 SP18. According to the pam IE 11 is supported.
When I log in and try to create an access request I get a picture with slow circle
(the message at the bottom of the window indicates that I've switched off all security settings and plug-ins)
After 1-1,5 minute I get a normal screen
If I try select an entry from any drop list or perform any other actions the window hangs with information (Not responding)
Has anyone experienced the same problem in GRC or similar products?
My search results for this issue were not successful.
I suspect that the problem is in NWBC, because webgui works fine, and hope that someone can provide with the corrections.
I've tried to use httpwatch, but it hasn't shown any useful information. I only identified that big time consumption happens when load one page (see below)
Could any one advice how to resolve the issue ?
System parameters:
SAP_BASIS 702 0016 SAPKB70216 SAP - базисная система
SAP_ABA 702 0016 SAPKA70216 Компоненты, общие для всех приложений
PI_BASIS 702 0016 SAPK-70216INPIBASIS Basis Plug-In
ST-PI 2008_1_700 0011 SAPKITLRDK SAP Solution Tools Plug-In
SAP_BW 702 0016 SAPKW70216 SAP Business Warehouse
GRCFND_A V1000 0018 SAPK-V1018INGRCFNDA GRC Foundation ABAP
ST-A/PI 01Q_700 0002 SAPKITAB7L Servicetools for other App./Netweaver 04
Regards,
Artem
P.S. notes that I have checked:
http://service.sap.com/sap/support/notes/1717650
http://service.sap.com/sap/support/notes/1674530
http://service.sap.com/sap/support/notes/1937379
FYI:
We resolved the problem with an MS support specialist.
SOLUTION
HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\Main\FeatureControl\FEATURE_FORCE_NATURAL_TEXT_METRICS]
"iexplore.exe"=dword:00000000
HKEY_LOCAL_MACHINE\SOFTWARE \Microsoft\Internet Explorer\Main\FeatureControl\FEATURE_FORCE_NATURAL_TEXT_METRICS]
"iexplore.exe"=dword:00000000
HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Internet Explorer\Main\FeatureControl\FEATURE_FORCE_NATURAL_TEXT_METRICS]
"iexplore.exe"=dword:00000000
Regards,
Artem
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Hi Artem,
I been in the same place for months, we were looking all kind of solutions, finally, here is your solution. Just include this Registry entry:
HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\Main\FeatureControl\FEATURE_FORCE_NATURAL_TEXT_METRICS]"iexplore.exe"=dword:00000000
Enjoy
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Hi Miguel,
Thank you!
Yes, I found the same in the new version of the note
http://service.sap.com/sap/support/notes/2099080
However, we still interact with MS regarding this issue.
When we finish I let you know.
Regards,
Artem
SAP support says that it's a bug in IE. SAP has opened a ticket in MS regarding this issue.
I'll post the solution on this issue.
Regards,
Artem
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Does the application have any active content such as ACF which would require Java?
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Hello Samuli!
I've implemented all corrections up to Corrections for unified rendering 702/17 VII.
Program WDG_MAINTAIN_UR_MIMES shows the following output:
Status
ZIP Archive Path in MIME Repository: /sap/public/bc/ur/ur_mimes_nw7.zip
ZIP File Prefix: mimes/
ZIP Archive Timestamp: 11.03.2015 16:37:21
ZIP Archive LOIO: 0019BBCA3D421DEDB6E50FEB0CAFEA8B
ZIP Archive Size [Bytes]: 12.879.368
Deployed ZIP Archive Timestamp: 11.03.2015 16:37:21
Deployment Timestamp: 11.03.2015 17:09:09
Number of deployed files: 8.161
Deployed version.properties:
urversion: 7.33.3.80.0
urrelease: UnifiedR_03_REL
urchangelist: 222951
urtimestamp: 201410291102
urimplementationversion: 03.000.20141028171614.0000
urspnumber: 00
ursppatchlevel: 0
urtarget: NewYork
codeline: $File: //tc1/uicore/UnifiedR_03_REL/src/_version/version/version.properties $
CLUR_NW7=>VERSION_PROPERTIES:
urversion: 7.33.3.80.0
urrelease: UnifiedR_03_REL
urchangelist: 222951
jschangelist: 223208
urtimestamp: 201410291102
urimplementationversion: 03.000.20141028171614.0000
urspnumber: 00
ursppatchlevel: 0
urtarget: NewYork
codeline: $File: //tc1/uicore/UnifiedR_03_REL/src/_version/version/version.properties $
Previously I had 7.33.3.68.0.
So, I don't know what else can do... If I roll back to Explorer 9, the problem disappears, however another user with IE9 experiences the same problem. FF works fine.
Could you give me please another idea to resolve the data?
Regards,
Artem
WDG_MAINTAIN_UR_MIMES output looks correct to me. What is the NWBC for Desktop version and patch level that you are using? At least NWBC 4.0 PL13 is required for IE11. What about the NWBC runtime in the backend? Latest version is PL43. If everything checks out, the only advice I can give you is to create a customer incident to component BC-FES-BUS or BC-FES-BUS-RUN and share all the information you have shared in this discussion thread. Someone from SAP support needs to remote to your system using WTS and look into the problem. If you are feeling confident about finding out the reason for the hanging requests yourself, you can look into .
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