SAP CRM 4.0 To Solution Manager

[Former Member]

Hi Gurus,

we have a old crm4.0 system which is being phased out ,this crm system is currently being used to log service calls only (tickets ),

we want to migrate all the data currently in this CRM 4.0 system to Solution Manager 7.2 system we have , is this possible ? we need read only access to all the old transactions and data from CRM as we are not planning to use ITSM functionality in solution manager .

many thanks

ash

[Miguel_Ariño]

Hello,

The Solution Manager license explicitly states that you cannot use the CRM part of the Solution Manager as a standalone CRM system, for other scenarios other than Solution Manager.

Best regards,

Miguel Ariño

[former_member185954]

Hello Ashutosh,

the CRM component that you see in SAP Solman is custom developed by SAP to suit functional requirements of Solman funcationality, its not your regular CRM.

So I am not sure if that's possible, best would be to raise an OSS message.

Regards,

Siddhesh