Can't install Afaria samsung MMEP in Galaxy Note4 Lollipop OS

[Former Member]

After I upgrade my Galaxy Note4 from 4.4(Kitkat) to 5.0(Lollipop), I can't install Afaria samsung MMEP app.

Every time I tried I saw this failure message as below.

After failure message there is install pop-up again.

Please solve this program, I cannot see any e-mail in my phone.

[Former Member]

Hello guys,

Any updates on this case?

Regards,

Darius  Cirkelis    

SAP 2nd level suport

[tracy_barkley]

Darius,

As I mentioned in my last post on 3/17 Hot Fix 9 has been released for AF 7 Service Pack 5.  This corrects the issue.  Please le me know if you have any further questions.

[Former Member]

Hello,

thanks for replay, Any chance to send me a link to get that Hot Fix 9.

regards,

Darius

[tracy_barkley]

Darius

It is out under http://support.sap.com in the catalog for Sybase Afaria, but this is a server side fix, not a client install.  You will need to apply this to your Afaria Server.

Tracy

[former_member198720]

Hi Tracy,

Is there any impact on the existing Afaria managed devices upgrading to Android 5.0 and the Hotfix 9 is not applied yet on the server. What is the impact?

Thank you

Sajan Mathew

[tracy_barkley]

I have not heard of any upgrade issues.  Without the hotfix the previous MMEP will not install properly.  When do you plan to update to HF 9 or later?

Tracy

[former_member198720]

Okay, accordingly i have to set the priority of applying Hotfix. If there is any impact on the existing devices which already has MMEP correctly installed, then i should take it up very soon otherwise it will be in my task list (apply HF9 on DEV, test, apply on PRD and test). Expect to cover it up all by early next week.

Also i wanted to ask, We are currently on Afaria 7 SP5, HF 11 (no other hotfixes applied), the remedy for MMEP issue is HF9. I hope there is no issue in applying HF9 over our environment which is on Afaria 7 SP5, HF 11. Can you please confirm?

Thank & Regards

Sajan Mathew

[tracy_barkley]

Sajan,

If you have HF11 then 9 is rolled in and there is no reason to apply 9.   Of late we are making sure to roll up all fixes into the latest release so you only have to apply the one.

Tracy

[former_member198720]

You mean, the fix for MMEP install on Android 5 was already in place even before the launch of Android 5.0? I guess, HF9 was released quite some time ago before Android 5.0

[tracy_barkley]

Yes, it was released when the very first devices hit the market a few months ago in other regions.

Tracy

[former_member198720]

Thank you Tracy. You are very generous and knowledgeable as always

Bdw, i was getting this issue on DEV while testing where no HF was applied (will apply it soon), but we already applied HF11 on PRD during first time Afaria setup itself hence no worries.

BR -

Sajan Mathew

[former_member44015]

Please read this SAP Note : 2124669  - Android MMEP Client will not install on Samsung Galaxy S5 Devices running Android 5.0 - A...

I think your case is same.

Regards,

[Former Member]

I can't connect link which you sent.( 2124669  - Android MMEP Client will not install on Samsung Galaxy S5 Devices running Android 5.0 - A...)

Please give me the detail guide that i can see.

Thank you.

Best Regards,

MyungJong Lee

[former_member44015]

Hi MyungJong

Sorry , please use this URL: http://service.sap.com/sap/support/notes/2124669

This document says that the problem is reported to SAP Development Team.
You will need to wait a solution from Development team.

Regards,

Yasutaka Yano

[Former Member]

Any update?

[Former Member]

Just waiting? let me know your plan. I can't access your link also.

I disappoint for your support no correct answer for 1week.

[ercin_nurol]

Hello MyungJong Lee,

As my colleague Yasutaka Yano has already informed you this issue is currently under investigation. If you need further information then I recommend to open an incident.

You should be having an account to SAP Service Market Place(SMP) with url as https://support.sap.com .For creating an incident, please login to https://support.sap.com/incident and click on "Report an incident". You should fill up the details about the issue on the incident and once the incident is saved it comes to us to process further.

Hope this helps!!.

Best regards

Ercin Nurol

SAP Active Global Support

[tracy_barkley]

Hello MyungJong Lee,

Hot Fix 9 for Sp5 has been released to address this issue.  It has been posted on https://support.sap.com for distribution.

Thanks,

Tracy Barkley

SAP Active Global Support