Service profile and response profile is deleted

[yamile_paez]

Hi Gurus,

When I relate a transaction (Article of knowledge, requirements, etc.) to an incident or requirement, the service profile and the response profile is automatically deleted. Also the case when you change the business partner (Sold-To Party and Reported by).

I appreciate any help that the profiles are not deleted, when a transaction is related or business partner is changed.

Regards!

[Former Member · Accepted solution]

Hello,

Perhaps it has something to do with the SLA Determination Procedure or missing assignment of the service and response profiles.

The standard SLA Determination Procedure is SMIN0001 and the access sequence defines which itens are verified in order to decide which service and response profiles will be assigned to a certain Incident.

Check if the standard sequence is OK for you. Otherwise, you should create a Z-version and determine the desired sequence.

The next step is assign the Determination Procedure to the transaction type (SMIN or its Z-version). This can be done in IMG: IT Service Management > Transactions > Define Transaction Types. Mark the transaction type and choose: Assignment of Business Transaction Categories > choose "Service Process" > Customizing Header. There you can check if the Determination Procedure is associated.

The next step is to check the assignment of the service and response profile. For example: if you are using the Sold-to Party in your Determination Procedure, you need to associate the service and response profiles.

Regards,

Daniel

[yamile_paez · Accepted solution]

Hi Daniel,

Thank you very much for your help.

Regards!

Yamile

[artemzhegalin]

Hi, Yamile.

Are they really deleted or changed by other ones?

BR,

Artem

[yamile_paez]

Hi Artem,

The profiles are deleted and have to re-enter.

Regards!

Yamile