IDM - GRC (Req. failed in IDM after successful provisioning from GRC)

[Former Member]

Hi All,

As per my design, IDM is sending user access request to GRC via webservice for provisioning to target system. Request is successfully logged in GRC and executed successfully as per defined GRC workflow. We are also able to see the user account in the target system after GRC provisioning. But IDM is showing role status FAILED. It is happening when approval of request in GRC is taking time. If I approve the request in GRC immediately then role status in IDM is showing OK. I think AC Poling....Read Status.... is doing something wrong due to late response from GRC.

Could you please tell me where (on which task) I have to increase retry count or execution time?

Thanks,

Dhiman Paul.

[former_member198652]

Hi Jai Suryan,

We fixed the issue, thank you for your suggestion.

For resolving the above issue , we need to change/increase Process AC Result, No of retries and Retry Delay, as shown in the page no 57 in the above doc.

Status showing Failed/error, taking condition as timeout.

Regards,

Jaya

[jaisuryan]

Hi Jaya,

Thanks for sharing with our community.

Kind regards,

Jaisuryan

[jaisuryan]

Hi Dhiman,

Check page 44 in the attached document,

SAP NetWeaver Identity Management  Complia... | SCN

Kind regards,

Jaisuryan