Incident management - How to restrict team leads

[Former Member]

Hi Friends,

There are two teams

FI Team:

End User            FI_AJAYS

Team Lead          FI_GOPESHC

CIVIL Team:

End User            CIVIL_MANOJC

Team Lead          CIVIL_MMS

FI_AJAYS and CIVIL_MANOJC are provided parameter SOLMANREQU

FI_GOPESHC and CIVIL_MMS are provided parameter SOLMANdsptch

I want to restrict through organizational Model of crm_ui.

In my current scenario incidents of FI_AJAYS are not visible to CIVIL_MANOJC and vise versa.

BUT both the leads can see both users incidents.I want to restrict it mean to say civil should be able to only civil team and FI Team Lead should be able to see only FI team members incidents.

Please help.

regards

Rajneesh

screen shots::::

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Civil_manoj’s crm_ui login-----not able to see FI_AJAYS incident

FI_AJAY  crm_ui login –not able to see CIVIL_MANOJC incident

LEAD  CIVIL_MMS crm_ui----------able to see both the incidents

CIVIL_mms crm_ui page-----able to see both the incidents

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organizational model

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[Former Member]

Incidents are send through managed systems.