Reminder E-mails NOT triggered for pending UAR requests ..

[Former Member]

Hello All,

Reminder E-mails for pending UAR requests are not being triggered.

Job ‘ GRFNMW_BATCH_EMAIL_REMINDER ‘ has been scheduled to run on a  ‘ daily ‘ basis.

Above job was executed today also and got finished as it should but still reminder e-mails are not being triggered.

Reminder e-mails for pending Access Requests are getting triggered successfully to the respective approvers.

I have noticed that Template ID maintained in Job is different than the one maintained in MSMP.

Screenshot of Notification Templates in MSMP :

Screenshot of Variant details maintained in job GRFNMW_BATCH_EMAIL_REMINDER :

Template ID maintained in variant in Job GRFNMW_BATCH_EMAIL_REMINDER is ' GRAC_MSMP_UAR_ESCALATION ' whereas template used in MSMP workflows is  ' GRAC_USERACC_ESCALATION ' .

Can this be the reason for reminder e-mails for pending UAR requests  not being triggered ???

Please suggest.

Regards,

Rahul Muni

[madhusap]

Hi Rahul,

In Access request workflows there is a message class which can be used for email reminder job. Notification template is tagged to below message class for send email reminders.

For User Access review workflows, you can see there are four message classes available for Approved, Escalated, Rejected and New Work Item and there is no message class for UAR reminder jobs.

You need to create new Message Class in table GRFNVNOTIFYMSG for UAR reminders separately and the need to use the same in table GRFNVNOTIFYMSG . Now currently you are pointing to access request Email reminder template GRAC_EMAILRMDR_CUP. You need to create a new message class, new Template ID and new Document object for UAR reminders and need to use them.

Regards,

Madhu.