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Time Entries not flowing to Manager Inbox


We have been recently upgraded from SAP 4.7 to ECC 6.0. So we are using the standard Task TS31000007 for the approval workflow. But we are facing some scenarios where the team members are entering the time but it is going and sitting in the completed work item by the manager hence manager is not able to see the time entries.


Team Member has entered time on Feb 23rd at 8:45

Manager has approved the work item on Feb 23rd at 10:12

Here the work item is completed but the TM time entries are present in the same work item.

Could you please let us know if you have faced these kind of the issue?

Thank you for the help


Rakesh KM

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