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on 02-24-2015 7:49 PM
Hola,
Estoy tratando de generar la integración a mi movil Iphone pero si resultado probe con el puerto 8445 y los certificado SSL, también tengo activa la licencia Bi mobile y los regitros de usuario movil pero no tengo resultados positivos en la conexión me indica que falla la conexion con el servidor (-1004)
Alguna ayuda pls...
Saludos
Fabian...
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Here is a video tutorial with all my steps for install the B1i framework, SSL and troubleshooting: SAP Business One B1i Integration Framework Install and Troubleshoot - YouTube
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Estimados,
Adicionalmente a lo anterior, les remito información de otra nota que puede ser de utilidad para solventar los problemas
SAP Business One Notes | Statistic124 | Printer-Friendly Version | PDF Version | Add to favorites | Subscribe | Quick link | |||||||
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Symptom
You followed the documentation for the "SAP Business One mobile app for iOS", however, the mobile application does not work properly and you require assistance with troubleshooting.
If you are using SAP Business One mobile app for Android see SAP note 1924930.
Solution
This document contains a list of frequently asked question and troubleshooting tips for the "SAP Business One mobile app for iOS":
- SAP Business One mobile app for iOS - Version Information
- SAP Business One mobile app for iOS - Compatibility Concept
- Troubleshooting Tool
- Error: “Permission Denied”
- Error: "Connection Failed - The request timed out. (-1001)", “Processing Failed - Internal server er...
- Runtime issues
- Device ID in version 1.10.0 and higher (error: “Permission Denied”)
- Troubleshoot SAP HANA features in the SAP Business One mobile app
1. SAP Business One mobile app for iOS - Version Information
The following table shows relevant mobile app versions and their major features. It also shows which backend version is required to enable all the latest app functions.
Note that the app version and the backend version are not mandatorily coupled, however the version combination has an impact on a specific function.
For information about the compatibility concept, see SAP Business One mobile app for iOS - Compatibility Concept.
App Version | What’s New | Main new features only supported in |
1.11.1 | • Cockpit and advanced dashboard integration for SAP HANA (iPad only) Attention: Valid SSL certificates are mandatory for SAP Business One mobile apps now, you need to have a valid SSL certificate! Please see SAP note 2019275 for details | SAP Business One 9.1 PL05 |
1.10.3 | • Optimizations for iOS 8 and iPhone 6 / iPhone 6 Plus | n/a |
1.10.1 | • Advanced security concept for SSL connections and configurable warning of invalid SSL certificates - see SAP note 2019275 | n/a |
1.10.0 | New functions: Please note further change: | SAP Business One 9.0 PL12 SAP Business One 9.1 PL00 |
| • Support for SAP Business One Cloud 1.1 and SAP Business One 9.0, version for SAP HANA PL03 | n/a |
| • iOS 7 user experience | SAP Business One 8.82 PL13 |
| • Enhanced user-defined fields (SAP Notes reference 1886340) | SAP Business One 8.82 PL13 |
| • Sales catalog showcasing products with descriptions and illustrations, featured by interactive comparison and order/quotation integration (iPad only) | SAP Business One 8.82 PL12 |
| This patch fixes the following issues: | SAP Business One 8.82, version for SAP HANA PL02 / |
| Several new scenarios* in conjunction with SAP Business One, version for SAP HANA, which uses SAP's in-memory technology: * Some of these scenarios are only available on iPad, please see the Full Guide / Documentation for details. | SAP Business One 8.82, version for SAP HANA PL01 / |
| This patch fixes an issue on the iPhone, where an item that is added to a sales order or quotation may overwrite an existing item (SAP Note 1780603) | SAP Business One 8.82 PL09 |
| • Non-concurrent access with up to two mobile devices per user allowed | SAP Business One 8.82 PL09 |
| • Sales order enhancements, such as approval, additional fields, and default BP currency | SAP Business One 8.82 PL06 |
| • Creation of Sales Order/Sales Quotation | SAP Business One 8.82 PL03 |
| • Creation of sales opportunities | SAP Business One 8.81 PL09 |
| • View your business partner related sales documents (sales quotation/sales opportunity/sales order) | SAP Business One 8.81 PL07 |
| • User authorization considered on the functional level | SAP Business One 8.81 PL05 |
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2. SAP Business One mobile app for iOS - Compatibility Concept
SAP regularly ships minor releases or patches for the app containing new functions as well as improvements and bug fixes. To benefit from this, the latest version of the app and the backend software must be run.
As updates on mobile devices are not typically managed by a central IT department, it is the responsibility of end users to update the app to the latest version.
Because the mobile app is both backward and forward compatible, it is always safe to upgrade the app on the mobile device; the backend server can remain on the current release of SAP Business One.
However, if the backend is installed on an older version of SAP Business One that does not support the latest functions of the most recent mobile app, some new functions will not work. When the user accesses such a function a pop-up window appears, informing the user that the backend must be upgraded to enable the selected function. All mobile app functions that were supported by the older version of SAP Business One still work. In the reverse case, if the backend is installed on a later version of SAP Business One than the mobile app, the functionality of the mobile app is fully maintained and works as designed.
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3. Troubleshooting Tool
The troubleshooting tool checks a) whether the user is authenticated b) whether the mobile settings are correct. Refer to SAP Note 1840117 for details and instructions.
- For B1iF 1.17.5 (SAP Business One 8.82 PL12 and 9.0 PL04) and above versions, this tool is built-in to the Integration Component (Tools -> Trouble Shooting -> Select [B1 Mobile] in Functional Group -> Click Submit)
- For versions below B1iF 1.17.5, the tool can be installed manually, refer to SAP Note 1840154
- Starting from B1iF version 1.20 on (SAP Business One 8.82 PL17 and 9.0 PL12), this tool can also be used with SAP HANA database
4. Error: “Permission Denied”
This error type shows that the server is accessed properly and returns an answer to the mobile. The error message on mobile contains relevant information which helps troubleshooting, such as: company DB, user ID, phone number, and Device ID. The most common root causes are:
- Root Cause 1: SAP Business One user settings(Administration->Setup->User) is incorrect
- Solution 1:
- The user is not configured as a mobile user. Make sure the mobile check box is selected.
- The phone number entered in the mobile device settings (Settings->Business One) does not match the definition in SAP Business One. In case of iPad use a dummy number like 1234 for validation.
- Make sure the license server works properly. Ensure the correct license is assigned to the user. B1i technical user shall have B1i license and all the mobile users shall also have B1i license together with one of the following licenses: Professional, Limited Financial, Limited Logistics, Limited CRM, Starter Package, CRM Sales User (legacy) and CRM Service user (legacy).
o The device identifier / Mobile Device ID is incorrect:
- For app versions 1.10.0 and higher: See 7. Device ID in version 1.10.0 and higher
- For lower than iOS 7 and app versions 1.6.0 to 1.9.x:
SAP Business One mobile app for iOS uses the MAC Address of the respective mobile device for the Mobile Device ID field in SAP Business One user settings (see section ‘Activating Mobile App Users’ in the Full Guide / Documentation). Ensure that the MAC address of device (find MAC address in Settings->General->About->Wi-Fi Address) is correctly entered in user master data. - For iOS 7 and higher and app versions 1.6.0 to 1.9.x:
In iOS 7, the MAC Address is not available anymore as in lower iOS versions. The system always returns the value 02:00:00:00:00:00 for the MAC address of a device.
If using SAP Business One mobile app for iOS up to version 1.9.x, and upgrade to iOS 7, the mobile user fails to logon. The “Permission Denied” error on the screen shows value 02:00:00:00:00:00.
To make SAP Business One mobile app for iOS up to version 1.9.x work on iOS 7 devices, you need to set the Mobile Device ID field in SAP Business One user settings to value 02:00:00:00:00:00; this is specifically for all users accessing using iOS 7 devices. - Root Cause 2: The company is not listed in the SLD (Integration Explorer -> SLD) or there are old or inconsistent entries in SBO-COMMON->SLSP or SLSPP tables
- Solution 2: The steps to recreate the entries.
- Make sure all SAP Business One clients are closed.
- Log in Integration Explorer -> Scenarios -> Setup -> Select B1system and make it active.
- Stop B1i services (DI Proxy, EventSender and Integration)
- Use below query to delete all entries of SLSP and SLSPP tables in SBO-COMMON database.
- delete from SLSP
- delete from SLSPP
- Restart B1i services (DI Proxy, EventSender and Integration)
- Now open SAP Business One client, click choose company, then click Refresh button.
- If it doesn't resolve the issue, follow the solution provided in note 2032666.
- Root Cause 3: [hostname] is used in some configuration settings, and [ip-address] is used in others.
- Solution 3: Ensure you use exclusively either the [hostname] or the [ip-address] in all the following configuration settings:
- Integration Framework > SLD > B1i Server > [company database] > B1DI > b1Server
- Integration Framework > SLD > B1i Server > [company database] > JDBC > url
- Integration Framework > SLD > B1i Server > WSforMobile > WSAR > associatedSrvIP
- EventSender Setup > Step 1 > DB Server Name
- License Manager > Configure Security > DB Server
- Root Cause 4: The mobile device is on iOS 7.0.1 or higher and the mobile app version lower than 1.9.5. In the login window, the field 'Password' and the option 'Choose Company' are missing.
- Solution 4: Update to SAP Business One mobile app 1.9.5. for iOS.
- Root Cause 5: DI proxy service is not started with administrator user
- Solution 5: Open Services panel → right click [SAP Business One DI Proxy Service] → Properties → Log On tab → choose "This account" → type windows logon administrator user → click [OK] → Restart the service.
If none of the listed root causes can be identified, go to Integration Framework -> Monitoring -> Process Control ->Framework Processes-> B1AuthCheck ->IPO log, and check its relevant IPO logs and ExecDetails. For example, whether the correct DB is called, or reasons for failed authentication check.
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5. Error: "Connection Failed - The request timed out. (-1001)", or “Processing Failed - Internal server error; contact your system administrator”
For troubleshooting, please first:
- Verify the connection between the mobile device and the B1i server, see SAP Note 1776825 for instructions.
- Check if these test connections can be executed successfully:
- Integration Framework > SLD > B1i Server > [company database] > B1DI
- Integration Framework > SLD > B1i Server > [company database] > JDBC
In case of errors, please refer to SAP Note 2029714.
- Check if B1i tasks/messages are blocked in the queue via Monitoring -> Queue Monitor. If so, check whether any IPO steps are deactivated. (Control Center -> Monitoring -> IPO-Step Status -> Select “Deactivated Steps only “ -> Press submit -> If there are any IPO steps listed. Press (Re)activate button to process the queue.
Other common root causes are:
- Root Cause 1: Inconsistent SSL configuration.
- Solution 1:B1i uses port 8443 as the default for SSL connections of the mobile solution. The ‘Web Service’ in the mobile app setting needs to be <server_ip_address>:8443 and have SSL ‘ON’, as the default.
- Root Cause 2: Some or all mobile scenarios are not activated correctly.
- Solution 2:Open Integration Framework -> Scenarios -> Setup -> Scenario steps -> Check all steps are enabled (Eg:It should be “94 of 94”, which means there are totally 94 steps and all of them are activated. If it looks like something like “76 of 94”, it means there are inactive steps.)
- Choose the “Deactivate” button to deactivate the mobile package. After this, the button changes to “Activate”.
- Choose the “Steps” button, a web page would pop up.
- Choose the “all Activate” and then click the save button. After that, close this popup.
- After a few seconds, all scenario Steps should become something like “94 of 94”.
- Choose the “Activate” button to activate the mobile package. It should pop up a confirmation dialog box, choose the "OK" button.
- Root Cause 3: [hostname] is used in some configuration settings, and [ip-address] is used in others.
- Solution 3: Ensure you use exclusively either the [hostname] or the [ip-address] in all the following configuration settings:
- Integration Framework > SLD > B1i Server > [company database] > B1DI > b1Server
- Integration Framework > SLD > B1i Server > [company database] > JDBC > url
- Integration Framework > SLD > B1i Server > WSforMobile > WSAR > associatedSrvIP
- EventSender Setup > Step 1 > DB Server Name
- License Manager > Configure Security > DB Server
- Root Cause 4: The password has unsupported characters such as “&”, “<” and “>”
- Solution 4: Avoid using such characters for mobile users.
- Root Cause 5: The default port 1433 is not used by the selected database instance.
- Solution 5: The TCP IP port of the SQL database instance should be changed to 1433
- Root Cause 6: sap.B1Mobile package is not correctly deployed
- Solution 6: Ensure sap.B1Mobile package activation status is all green (Integration Framework > Scenarios > Control > Click [Status] button for sap.B1Mobile record)
- Make sure the SLD entry '001sap0003' is not selected in the senderlist of any package except Mobile package (Integration Framework > Scenarios > Setup > Click [Sender] > Choose [Sender List])
- Reactivate sap.B1Mobile package
6. Runtime issues
Cannot view the BP or Item Master Data list in the Mobile app.
- Root Cause 1: The SQL language setting for the sa user was set to another language than English.
- Solution 1: Set the SQL user (normally the sa user) language to English.
- Root cause 2: The DateFormat parameter in the SQL Server is set to another value than ymd.
- Solution 2: Run the query 'Set DateFormat ymd'
"Not Data" is displayed when trying to view Dashboards on the mobile device.
- Root Cause 1: The PackagType column in table OWPK has an incorrect value for mobile dashboards.
- Solution 1: Run the following query in company database to update the values:
UPDATE OWPK SET PackagType='M' WHERE PackagCode LIKE 'SAP_MOBILE_DASHBOARD_00%'
7. Device ID in version 1.10.0 and higher (error: “Permission Denied”)
Since SAP Business One mobile app 1.10.0 for iOS a new device identifier has been introduced. When using the app for the first time, a system message appears:
Apple MAC address is no longer supported for device ID authorization checking since iOS 7. To enable access, update the device ID with <your device ID>
From within this message, mobile users have the option to email the device ID in the email body to their IT partners or administrators in order to change that data in the user master data. For more information see Retrieving the Mobile Device ID in the Full Guide / Documentation: SAP Business One for iOS.
If the device ID of the mobile user is not correct, the error: “Permission Denied” is being displayed and logon to the mobile app is not possible.
8. Troubleshoot SAP HANA features in the SAP Business One mobile app
Please refer to SAP notes 2048889 and 2012800.
Header Data
Released On |
| ||
Release Status | Released for Customer | ||
Component | SBO-INT-MOB Mobile Applications | ||
Other Components |
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Priority | Recommendations/additional info | ||
Category | Consulting |
Validity
|
References
This document refers to:
SAP Business One Notes
This document is referenced by:
SAP Business One Notes (1)
1924930 | SAP Business One mobile app for Android - Troubleshooting and compatibility information |
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Estimados,
esta información esta en SAP PartnerEdge
Valid SSL certificates for SAP Business One mobile apps will become mandatory
Announcement
|
July 1, 2014| SAP Business One customers need to implement a valid SSL certificate for connections to mobile devices
With the mandatory adoption of valid SSL certificates, SAP commits to further enhance security for its mobile applications. Upcoming releases of SAP Business One mobile app for iOS and Android will request customers to implement a valid SSL certificate be able to exchange business information via mobile devices.
1st stage - valid SSL certificates are recommended
SAP Business One mobile app 1.10.0 for iOS, released on June 30
SAP Business One mobile app 1.1.4 for Android, released on July 7
A notification on the users’ mobile device recommends the implementation of a valid SSL certificate: “The certificate for this server was not issued by a trusted certificate authority. The connection to the server is disabled. Contact your IT administrator for more detail.” Working with SAP Business One mobile apps is still possible.
2nd stage - valid SSL certificates are mandatory
SAP Business One mobile app 1.11.x for iOS, planned to be released end of January 2015
SAP Business One mobile app 1.2.x for Android, planned to be released end of January 2015
A valid SSL certificate becomes mandatory; access to SAP Business One mobile apps is denied: “The certificate for this server was not issued by a trusted certificate authority. The connection to the server is disabled. Contact your IT administrator for more details.”
SAP Business One partner and customers receive further information and examples of how to obtain and install valid SSL certificates in SAP Note 2019275 (SAP Business One mobile apps require a valid SSL certificate).
The usage of valid SSL certificates in conjunction with mobile applications is a matter of the individual mobile security concept of each SAP customer. SAP Business One customers are asked to contact their respective SAP partner.
| Task: | Sell, Build, Implement, Market, Service, Support |
| Geography: | Global |
| Language: | English |
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Hola Fabian,
Creeria que debes revisar los siguientes puntos para la conexión con los dispositivos moviles a SAP Business One.
- La herramienta de integración (B1if) se debe encontar activa en el servidor. Para esto los servicios SAP Business One Integration Service, SAP Business One EventSender Service, SAP Business One DI Proxy Service Monitor y SAP Business One DI Proxy Service deben estar iniciados.
- La base de datos a la que se quiere conectar debe estar configurada y conectandose dentro de los sistemas creados en la herramienta de integración.
- El escenario Movil (sap.B1Mobile) debe estar en estado activo (Scenario--> Control)
En SAP Business One Client
- Se debe haber configurado el usuario SAP B1i como tipo movil (Gestión--> Definiciones--> General--> Usuarios), al igual que los otros usuarios SAP que se van a conectar por dispositivos moviles.
- En la misma ruta anterior, debe agregar los datos de identificación de su dispositivo para el usuario SAP con el que se va a conectar (Teléfono móvil; ID de dispositivo móvil)
- Verificar que el usuario SAP B1i cuente con licencia B1i (Gestión--> Licencia--> Gestión de autorización)
En el dispositivo Movil
- En los ajustes de la aplicación en el dispositivo movil debe ir:
- Servidor = IP Servidor:8443
- SSL= ON
- Ejecutar verificación de certificadi = ON
- BD de empresa = igual a como se encuentra escrita en SQL
- Código de usuario = usuario SAP con el que se va a conectar
- N° de teléfono = numero celular
- ID de dispositivo de correo = OFF
- Sistema de Prueba = OFF
- Mostrar Eula = ON
Sugerencia, si puede hacer uso de una versión de APP de SAP Business One Mobile inferior a 1.11.xx, bien, ya que esta solo le va a mostrar una advertencia con respecto al certificado SSL y lo deja conectar, de lo contrario estas nuevas versiones lo obligan a instalar y configurar el certificado, para el cual le sugiero revisar la Nota SAP 2019275.
Creo que no se me olvida nada mas con respecto a la configuración.
Cordial Saludo,
William Manchola A.
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Buenos días Fabian, En los siguientes links se encuentra la Nota SAP 2019275, sugiero utilice las 2 ya que una es un poco mas grafica, pero la otra tiene completo el texto o comandos a ingresar en cmd. https://dl.dropboxusercontent.com/u/96343380/Nota%20SAP%202019275%20-%20SAP%20Business%20One%20mobil... https://dl.dropboxusercontent.com/u/96343380/Nota%20SAP%202019275%20-%20SAP%20Business%20One%20mobil... Cordial Saludo, William Manchola A.
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Buenas tardes Oscar y para todos en el foro,
1) Ya logramos hacer funcionar la conexión de los dispositivos IOS y básicamente lo que debe hacer es en el momento de generar el certificado por los comandos de sistema que envia SAP AG en la Nota 2019275, cuando genere el certificado escribir la dirección IP del Servidor SAP y no en nombre como lo muestro en el siguiente ejemplo:
Forma correcta para IOS:
- openssl req -new -key ClientKey.key -out CertReq.csr -subj /CN="192.168.xx.xx"
Forma con la que se presenta el error de conexión IOS:
- openssl req -new -key ClientKey.key -out CertReq.csr -subj /CN="SERVIDORSAP"
2) En cuanto lo del Keytool, podria utilizar el procedimiento que sugiere David Garcia en el link que sugiere (Certificado SSL para Integration Framework (B1i) server) o lo que nosotros hicimos fue agregar la ruta de java (C:...\jdk\bin) a la variable de entorno del sistema con nombre Path, el siguiente link le puede servir de ejemplo (error066: Crear una variable de entorno para Java en Windows 8), después debe cerrar el cmd, volverlo a abrir y digitar keytool, con lo que le debe generar todas las opciones que se pueden utilizar.
Espero esto sirva de ayuda para todos los que estábamos buscando la forma de conectar los dispositivos IOS a SAP B1.
Cordial Saludo,
William Manchola A.
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Hola buen dia,
Ya genere el certificado para los dispositivos y funciona, pero por lo que tengo entendido al crear el certificado pide la IP o el dominio al que se van a conectar. Si los dispositivos se van a conectar local y externamente ¿se debe crear un certificado para cada situación, uno con la Ip publica y otro con la IP local?
Saludos, ojala puedan resolver mi duda...
Gracias
- No se visualiza campo "Termino de pago" en Pedido en SAP BO in Enterprise Resource Planning Q&A
- Error de seguridad en el certificado SSL para IOS in Enterprise Resource Planning Q&A
- Configuracion de sap mobile para ios. in Enterprise Resource Planning Q&A
- Actualizar SAP B1 for HANA. Actualizar Bases de Datos, Servidor Linux con HANA, Servidor Windows,Cliente Windows in Enterprise Resource Planning Blogs by Members
- Configuracion para conectarse desde la app Android, Ipad, Iphone in Enterprise Resource Planning Q&A
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