Remove "Contact Support" option from FLP

[Former Member]

Hi,

Since SP08 of NetWeaver UI Add-On there has been an option to "Contact Support" in the FLP options menu.

Contacting Support from the Launchpad - User Interface Add-On for SAP NetWeaver - SAP Library

This integrates with Solution Manager to create a support request.

My question is how do I remove this option if we don't want to use it?

Thanks,

Simon

[joaquin_fornas · Accepted solution]

Hello, Simon

For now the only way to use Contact Support is with Solution Manager implementation.

However, if you want to turn it off - you can set the corresponding service property to false in the FioriLaunchpad.html configuration object.

Something like this:

"services": {

                    "SupportTicket" : {

                        "config" : {

                           "enabled" : false

                        }

It is done in a same way like in following documentation :

http://help.sap.com/saphelp_uiaddon10/helpdata/en/61/07ee41f89a43c9af0aa279fe039cca/content.htm

Please, let me know if it works and I'll release a KBA for other customers.

Regards

Joaquin

[janosdezsi]

Hi Simon,

Please check KBA 2229146 - Contact Support option has to be disabled in the Fiori Launchpad.

Best regards,
Janos

[jamie_cawley]

Hi Simon,

What service pack are you using?  I believe in the latest it only shows when it is configured.

Regards,

Jamie

SAP - RIG

[Former Member]

Hi Jamie,

We are on 7.40 SAP_UI SP10. I believe SP11 is the latest and greatest. Right now it is showing even though it is not configured. What you are saying would make sense can you confirm that in SP11 this is the case?

Thanks,
Simon