SAP Service Desk :SAP Components Display

[former_member274188]

Hi,

Our recently configured Service Desk in Solution Manager 7.1 SP10 is now operational and performing as expected. But when creating  incidents, users get confused with the overwhelming number of SAP Components to choose from. Is there anyway we can restrict it to display only what we have installed in our landscape?

Your answer will be highly appreciated. Thank you.

Regards,

Ossie

[former_member274188]

Hello Suhel. I got it. Thank you so much.

Regards,

Ossie.

[former_member118647]

Hello Ossie,

The SAP component data is stored in tables DSWP_CSNCOMP and DSWPCSNCOMPTXT. And these tables are updated by standard job SM:GET CSN COMPONENTS (Report: DSWP_GET_CSN_COMPONENTS).

If you want to change these tables to limit the components displayed then you need to deactivate the job: SM:GET CSN COMPONENTS . Otherwise your changes introduced to those

two tables will be overwritten by this job.Please keep in mind that this is not a standard scenario and it is your decision to do these changes.

Regards,

suhel