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Error ' You are not Authorized to create the Request ' while raising request using Template Based request in NWBC

Hello All,

There are some random times that some of the end users are facing problems to raise Access requests using Template Based Request in NWBC.

After facing this error, the users closes the browser - refreshes the system and when the user tries to raise the Access request againĀ  using Template Based Request in NWBC , the user is allowed to Raise the request successfully. So I feel this is not an Authorization issue.

Please find the below screenshot for the error which users face while trying to raise requests using Template Based Request in NWBC :

The users face this issue rarely and only few of the users face such an issue. But this issue needs to be resolved.

Please help me know the reason behind occurence of such an issue.

Roles assigned to the user who was facing this error are as follows :

Please suggest.

Regards,

Rahul Muni

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