solman installation error::sapstartsrv.exe service not started

[Former Member]

Hello Experts,

While installing Solman 7.1 getting error in the'install instance basicsof SCS03' phase ,as follows

Please Help

[former_member182657 · Accepted solution]

Addition to previous please be sure for the host file entries, should be as like

127.0.0.1  localhost.localdomain  localhost
<IP of Server >  <Host Name >

Hope this will help you.

Regards,

[Former Member · Accepted solution]

Dont make windows\system32\drivers\etc\hosts entries if you don't need them.

A propper network configuration is based on a central DNS and not on hundreds inkonsistent hosts files.

regards

Peter

[Former Member]

Hello Experts,

Again Thanks for assistance ..But i have restarted the installation with latest kernal and export packages and now i'm here in the 'Start instance' phase this time no error throwing but taking time..is it usual? Or is this prior to error ?

Regards,

Anoop

[Reagan]

Configure SAP GUI for this instance and connect to the ABAP stack. If you are able to connect then check the J2EE stack from the OS level using JSMON or using SAP MMC.

[Former Member]

I expect, that there is a java stack started too.

therefore this make take a while until the stack is fully started.

open SAP MMC and browse the SAP Instances for there status.

PS: I hope you have provided the necessary resources and the Installation Prerequisit Checker did have not issues you ignored?

[Former Member]

Hey Regan,

I can log in to the solman instance via GUI ..But ABAP instance is in RED in color ... MMC screen shot is below

[Sriram2009]

Hi Anoop

Along with kernel and DBSL, you have to extract the IGS package. kindly refer the SCN thread

http://wiki.scn.sap.com/wiki/pages/viewpage.action?pageId=257559612

BR

SS

[Former Member]

Hey SS,

i have to extract the contents directly into  SAP kernal folder /user /sap/sid/sys/exe/us/NTAMD64 dir ..Yeah i have finished the phase ...

Thanks & Regards,

Anoop

[Sriram2009]

Hi Anoop

Is this any other issues on your installation?

BR

SS

[Former Member]

Hey SS,

Nope..Thanks for your support .. installtion compleated successfully..

Thanks & Regards,

Anoop

[Former Member]

As already mentioned  in the SWPM Dialog  - have a look into the sapinst_dev.log AND sapstartsrv.log - location see your screen shot!

If the service is not starting you should first have a look into the error log files and after that into Windows Eventlog - first System then Application for further information.

Most other suggestions made before will not help if the service is not starting.

Please DO NEVER run any action BEFORE you have a glue what is happening in detail.

regards

Peter

[Former Member]

Hi,

PFA,

Regards,

Anoop

sapinst (2).txt.zip

[former_member182657]

Hi Anoop,

Have you followed previous recommended SAP Note & you could also consider SAP Note 1565645 - SAP composite note: sapcontrol

Please share the results by following the notes.

Regards,

[Sriram2009]

Hi Anoop

I think you have to restart the system and then try in the same phase, before that check the SAP service started or not?

BR

SS

[Former Member]

Hi,

1. Stop the Windows Service SAPSOL_00

2. Start the Windows Service SAPSOL_00

3. Invoke SAPMMC (should be a desktop link)

4. Try to start the system using MMC.

If some of above steps will show errors, please share with us:
a. Windows Eventlog System messages

b. Windows Eventlog Application messages both around the starttime of the service

c. following files in h:\usr\sap\sol\DVEBMGS00\work

     - sapstart.log

     - sapstartsrv.log

     - stderr*

     all other files, if there are...

regards

Peter

[former_member182657]

You could refer SAP Note 1903632 - sapcontrol - "CreateFile failed in plugin_pipefopen()" error occurs sporadically

Hope this will help you.

Good luck !!

[former_member182657]

Hi Anoop,

The system cannot find the file specified., CreateFile failed in plugin_pipefopen()

Again i need updated sapinst log file for analysis of exact issue.

Regards,

[former_member182657]

Hi,

Connect to message server (pamserver/3900) failed: MSENILAYER.

Could you check for the port entry 3900 under services file of your host.

sapms<SID>  3900

Regards,

[Former Member]

Hi Gaurav ,

I added the FQDN with in the Host file and the error is gone ..now showing up another one

FAIL: The system cannot find the file specified., CreateFile failed in plugin_pipefopen()

I have alredy checked thread ...but still same error ..

Regards,

Anoop

[Former Member]

Hi Gaurav,

PFA

sapinst.txt.zip

[former_member182657]

Hi Anoop,

Could you share sapinst log file as well as share the system page file size,If is on low try to increase & retry the process.

Regards,

Gaurav

[Former Member]

Hey Experts,

Thanks for the replies, But the issue was solved by replacing the Kernal ..And now installaion throws another one as shown in below figure,

The error log says :

ERROR 2015-02-23 10:44:41.963

CJS-30149  ABAP processes of instance SOL/DVEBMGS00 [ABAP: MSNOTRUNNING] did not start after 10:00 minutes. Giving up.

Please provide a solution ,I have serached a lot but ..

Once again thanking all of you for your kind helping mentality,

[Reagan]

Are you using a user with the admin right to perform the installation? Is soladm a user with the admin rights? Have you checked the sapstartsrv.log file?

You must hitting some "Access" related issues. Check if there is service called SAP<SID><NN> under services.msc and if yes try to restart the service. If the service is running fine then go back to the installer and click the "Retry" option. If the service fails to start due to an "Access" issue then add the user to the Administrator group and restart.

Cheers

RB

[former_member185239]

Hin Anoop,

Goto the below directory and if you find the directory empty then run the sapcpe command.

H:\usr\sap\SOL\DVEBMGS00\exe

H:\usr\SAP\SOL\SCS03\exe

If empty then

run the command

sapcpe pf=<instance profile of DVEBMGS00>

sapcpe pf=<instance profile of SCS03>

With Regrads

Ashutosh Chaturvedi

[former_member185239]

Hi Anoop,

Also let us know the kernel version.

Also Goto run and type services.msc and check the

SAPSOL__00 services. Try to restart it manually.

With Regards

Ashutosh Chaturvedi

[Sriram2009]

Hi Anoop

Try again after restart the full system. If you are finding same issue share the SAPINST.log

BR

SS

[former_member182657]

Hi,

Could you share sapinst_dev.log file from log file directory .

Regards,

[manumohandas82]

Hi Anoop ,

Please attach the installation log files

Thanks ,

Manu